Service Engineer

3 days ago

Bangkok, Bangkok, Thailand K2 Medical (Thailand) Co., Ltd. Full time

Job description

  • Manage the workload of service engineers.
  • Plan service assignments based on priority, ensuring a systematic workflow.
  • Address customer issues, resolutions, concerns, and incidents, reporting them to technical support service manager.
  • Inform customers about required repair services, provide cost estimates, and offer recommendations for preventative maintenance and service contracts.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up.
  • Places orders and ensures the upkeep of sufficient supplies and parts for the inventory of the service department.
  • Monitoring equipment performance to identify potential problems before they become major issues.
  • Developing and implementing plans for installation, maintaining machine in good working order.
  • Diagnosing equipment problems and determining the most effective solution for each situation.
  • Other tasks as assigned.

Qualifications

  • Bachelor's degree in (Biomedical/Electrical/Mechanical) engineering.
  • Experience in Medical device is Must.
  • Excellent Skills in Microsoft Office.
  • Smart, Hard worker, Ability to work under stress.
  • Strong customer service skills, to provide high-quality care and attention to details.
  • Flexible working hours.
  • Strong customer service and communication skills.
  • Must be able to work both individually and in an established team setting.

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