Academy for Services

Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client.

Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.

Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration.

Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level.

Working as a core member of a virtual account team and orchestrating cross-account internal governance.

Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.

Engagement governance, executive reporting & presentations,.

Gain or have previous experience in design, implementation, and change management projects.

Facilitation, negotiation, and de-escalation skills.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES Bachelor s degree, or equivalent tertiary study.

0-3 years' work experience with customer facing roles.

Team player with ability to work independently and take ownership of assigned tasks.

Good listener with excellent communication skills, empathetic, collaborative.

Resourceful self-starters with strong interpersonal skills who are eager learners.

Interested in technology, innovation, and how digital platforms can solve business challenges.

Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure.

EXPECTATIONS AND TASKSLearn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications.

Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements.

Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training.

Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes.

Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations.

Build and maintain relationships with internal and external stakeholders.

Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants).

Adapt to knowledge on new technologies in a consistently dynamic and changing environment.

Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer.

Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers.

WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion.

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

SAPNextGen.

Job skills required: Procurement, Negotiation, Problem Solving

Job skills preferred: SAP