QA Project and Process Improvement Management

21 hours ago


Bangkok, Bangkok, Thailand Shopee (Thailand) co., Ltd. Full time

Lead and support QA projects. Coordinate with cross-functional stakeholders (Ops, BI, Product, Costing, etc.) to ensure alignment and smooth execution of QA initiatives.

Conduct deep-dive data analysis to identify non-compliance trends, operational inefficiencies, and potential fraud cases.

Provide data-backed recommendations to improve frameworks, SOPs, and training.

Prepare regular reports and insights for management on QA performance metrics, compliance trends, and initiative progress.

Support audit design and automation efforts to reduce manual work and increase audit accuracy.

Conduct site visits to validate on ground practices and identify gaps.

Act as a subject matter expert for QA data and processes, supporting continuous improvement.

Requirements Bachelor s degree in Business, Operations, or related fields.

Minimum 2-4 years of experience in operations, data analysis, or project management.

Strong skills in GSheet/Excel and SQL.

Experience in data cleaning, root cause analysis, and translating raw data into actionable insights.

Strong project management skills: able to manage multiple initiatives simultaneously with tight timelines.

Excellent communication and stakeholder management skills, both in Thai and English.

Proactive, detail-oriented, and able to work independently.

Willingness to conduct occasional on-site visits to hubs or warehouses.

Job skills required: English, Automation, Compliance, Data Analysis

Job skills preferred: Project Management, Excel, SQL



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