Customer Support Specialist

1 week ago

Bangkok, Bangkok, Thailand inDrive Full time
Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Thailand

Compensation: ฿23,200 / month


Description  To provide excellent service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company's products or services. 

Key Responsibilities
  • Responding to phone calls, emails, and chat messages. 
  • Quickly and efficiently resolving customer issues. 
  • Processing returns, exchanges, and customer complaints. 
  • Keeping records of each interaction with customers. 
  • Updating customer information in the CRM system. 
  • Collecting and forwarding customer feedback to relevant departments. 
  • Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise
  • Excellent oral and written communication skills for both Russian and Kazakh languages. 
  • Ability to conduct dialogue politely and professionally. 
  • Ability to work with large volumes of information.
  • Attention to detail and accuracy in documentation. 
  • Proficiency in PC and basic office programs. 
  • Skills in working with CRM systems and other specialized software.

Conditions and Benefits
  • Initial training
  • 22700 THB monthly gross salary
  • Shift work 2/2 (daily and overnight 12-hour shifts)

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