Workforce Management

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee's buyers with a wide variety of product listings at...

Own short-term and long-term workforce planning for FBS operations, including peak planning (e.g. campaign, mega sale, seasonal spikes).Translate demand forecasts and volume projections into manpower requirements across warehouses and fulfillment nodes.Balance service level targets with cost efficiency through effective workforce sizing and...

Job DescriptionPerformance Monitoring and Problem Solving: Oversee workforce fulfillment metrics, identify performance gaps, and drive solutions to improve efficiency and effectiveness.Initiative Development: Initiate and manage projects to address workforce fulfillment root causes, including designing and implementing initiatives.Cross-Functional...

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team...

About The TeamJob Description:Vendor Performance Management: Monitor and drive vendor performance across manpower vendors, ensuring service level adherence, daily operational support, and campaign readiness.Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment....

Job Description: Vendor Performance Management: Monitor and drive vendor performance across manpower vendors, ensuring service level adherence, daily operational support, and campaign readiness.Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess...

Job Summary:CHAW Management Co., Ltd. and its group companies are seeking an experienced and forward-thinkingPeople Managerto lead the transformation of our People & Culture function into a modern, data-driven, and digital-first HR organization.The role covers theend-to-end HR spectrum— including HR strategy, workforce planning, talent acquisition,...

Lead customer service capacity planning, including forecasting and workforce planningDrive service stability and operational excellence through BPO partner management and implementation of inflow management strategiesCoordinate with BPOs on the planning and day-to-day execution of customer service supportLead projects to enhance workforce productivity and...

At Allianz Partners, we help customers when they need us most—across travel, health, and assistance services. In Thailand, our operations span customer care, claims, and medical assistance, serving a diverse and fast-moving environment. To keep service levels high and costs optimized, we rely on smart workforce planning and clear, data-driven insightsThis...

Job DescriptionDesign timeline and work plan for several workforce projectsConduct both quantitative and qualitative analysis and benchmark study to identify improvementsWork closely with internal and external stakeholders to gather relevant inputs and feedbackExecute and manage strategic projects in a timely mannerPrepare reports or slides to update senior...