Current jobs related to Customer Success Manager - Bangkok, Bangkok - WIZ

  • Client Success Manager

    1 week ago

    Bangkok, Bangkok, Thailand Thought Machine Full time

    General informationJob TitleClient Success ManagerCityBangkokCountryThailandDivisionClient ServicesDepartmentClient DeliveryDescriptionThought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run...

  • Customer Success Specialist

    1 week ago

    Bangkok, Bangkok, Thailand moomoo Full time

    Customer Support SpecialistResponsibilitiesResponsible for local and overseas customers/clients, the work languages used are English, Thai and Chinese.Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.Proactively guide new customers through onboarding, ensuring they...

  • Sales Executive

    7 days ago

    Bangkok, Bangkok, Thailand Team Success Co.,Ltd. Full time

    About the Role (เกี่ยวกับงานนี้):เราไม่ได้แค่มองหาพนักงานขาย แต่เรามองหา"นักล่า (Hunter)"ที่จะมาร่วมทีมกับอ.โทนี่(วิทยากรชั้นนำด้าน Sales & Leadership)

  • Customer Support Executive

    7 days ago

    Bangkok, Bangkok, Thailand Manatal Co LTD Full time

    Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of 2024....

  • Project Manager

    7 days ago

    Bangkok, Bangkok, Thailand Trangile Services Full time

    We are seeking a dynamic Project Manager to lead end-to-end implementation of our SaaS-based logistics and supply chain management solutions for enterprise customers. The Project Manager will be responsible for ensuring successful delivery — from project initiation to customer go-live — while managing timelines, resources, budgets, and stakeholder...

  • Sales Manager

    7 days ago

    Bangkok, Bangkok, Thailand Michael Page Full time

    Sales experience in account management & sourcing from Personal Care & Home careFluent in Chinese and EnglishAbout Our ClientThe client is the global manufacturer and solutions provider for beauty, personal-care, and hygiene products.They develop formulas, design packaging, and produce finished products for brands (OEM/ODM).Basically - they help companies...

  • Product Manager – Investment

    6 days ago

    Bangkok, Bangkok, Thailand Ascend Group Full time

    Customer-Centric Design: Champion a customer-first approach, ensuring our investment products deliver intuitive, seamless, and delightful user experiences.Data-Driven Decision Making: Utilize data insights to inform product decisions, prioritize features, and measure success against key performance indicators.AI-Powered Innovation: Leverage AI and machine...

  • Assistant Manager Customer Experience

    6 days ago

    Bangkok, Bangkok, Thailand Lendnovate Full time

    Position Overview:รับผิดชอบในการบริหารและควบคุมงาน Call Center ที่ให้บริการลูกค้าธุรกิจ (Business Lending) ให้เป็นไปตามมาตรฐานการบริการขององค์กร

  • Customer Experience Insight Analyst

    7 days ago

    Bangkok, Bangkok, Thailand KASIKORNBANK PUBLIC COMPANY LIMITED Full time

    POSITION SUMMARY:Lead strategic decision-making by transforming customer experience data into actionable business insights. Design and integrate datasets from diverse sources for advanced analytics and data mining. Drive improvements in digital sales, customer experience, and channel performance by leveraging data from mobile apps, websites, and social...

  • Customer Relationship Management Officer

    6 days ago

    Bangkok, Bangkok, Thailand 12 The Residence Hotel & Apartment Full time

    การจ้างงาน full-time1.วุฒิการศึกษาปริญญาตรีขึ้นไป สาขาการตลาด, บริหารธุรกิจ, การจัดการ, IT หรือสาขาที่เกี่ยวข้อง2.มีประสบการณ์ด้าน CRM, Marketing,...

Customer Success Manager

1 day ago

Bangkok, Bangkok, Thailand WIZ Full time

About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Position Overview

We are seeking a dynamic and customer-focused
Customer Success Manager (CSM)
to agentic AI delivery team. You'll play an integral role throughout the
entire customer lifecycle
— from early solutioning and onboarding, to project delivery, and long-term account success. This is a
client-facing role
that blends elements of
presales, solution delivery, and customer success
. This role requires technical and project management background. You'll have excellent communication skills, and the ability to translate customer requirements into actionable deliverables, e.g. designing conversation flows, system integration.

Key Responsibilities:

Customer Engagement & Success

  • Maintain regular client engagement through business reviews and product training.
  • Manage change requests and incident responses per SLA, utilizing product and client business knowledge for effective problem-solving.
  • Analyze usage data and business metrics to enhance product adoption and prevent churn.
  • Identify and address gaps between client expectations and solution performance, mobilizing internal resources or leading optimization efforts as needed.
  • Understand customer needs and conduct upselling based on customer fit and growth stage.

Presales & Business Development Support

  • Participate in pre-sales activities including RFx response, solution pitching, and customer workshops
  • Support sales teams by articulating solution value, use cases, and business benefits
  • Deliver compelling presentations and demos to executive, business and technical stakeholders
  • Design AI-driven solutions for large enterprise customers, aligning product capabilities with customer business needs.

Solution Design & Execution

  • Collect, document, and translate customer requirements into R&D feature requests and product enhancements.
  • Designing conversation flows, prompt and customer journey according to requirements

Project & Account Management

  • Lead project management for delivery and on-site integration projects, including requirement communication, PoC design, project planning and timelines, team coordination, progress promotion, leadership, and risk management until final delivery
  • Drive adoption and usage of agentic AI and voice bot features post-deployment
  • Provide regular updates, success metrics, and value realization reports to customers

Requirements:

  • Degree in Engineering, Technology, Business Management, or related fields
  • 2-3 years of experience in technical role
  • 2-3 years of experience in either Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles
  • Strong sense of creating value for customers, excellent systematic and logical thinking ability, can quickly understand the product and the customer's original business system
  • Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders
  • Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, cloud (AWS, Azure, or On-Premises deployments)
  • Native Thai and professional in English, Mandarin would be a strong advantage

Advantageous to have

  • Basic knowledge of SIP trunk, SIP/RTP protocol and telephony integration
  • Prior experience and understanding of BFSI, FMCG, Telco or Martech industries, or enterprise service or enterprise sales
  • Understanding of networking fundamentals: TCP/IP, Firewall, Linux, Routing, cloud (AWS, Azure, or On-Premises deployments)

Why Wiz.AI?

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global

enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,

rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.