Telesales (IT Solutions)

1 week ago

Bangkok, Bangkok, Thailand Ingram Micro (Thailand) Limited Full time

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world's largest technology distributor with operations in 64 countries and more than 35,000 associates.

Position Summary:

·       Sells or renews the company's products and/or services via telephone or electronic means to assigned territory, industry, or accounts.

·       May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting.

·       Sales can be made through multichannel, inbound and/or outbound sales activities.

·       Have technical knowledge of products, systems and services. May be responsible for large, diverse, complex territories and/or products.

·       May overlay to the field sales force, typically supporting the initiatives of the field sales organization and carrying an individual or team quota that is shared with the field.

·       Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.

·       Has thorough knowledge of company products, systems and services. May direct customers to website or other company resources for information.

·       May act as sole sales representative for assigned territory, industry, accounts, and/or products. May establish and maintain relationships with channel partners.

·       Represents the company to the customer and the customer to the company in all sales-oriented activities.

·       Focuses on acquiring new customers and retaining and growing an existing installed base of customers.

·       Minimal business travel or work outside office required.

·       Support back end activities such as order processing, quotation generation, delivery follow up etc.

What you bring to the role:

·       Recognized skilled specialist in job area. May be responsible for leading daily operations.

·       May train, delegate and review the work of lower level employees.

·       Problems typically are not routine and require analysis, judgment and initiative.

·       Makes minor adjustments and enhancements to working methods to improve effectiveness of area.

·       Provides administrative or technical support at a specialist level.

·       Incumbents are highly proficient in a broad range of activities related to their job.

·       May act as a lead or mentor to more junior technical or administrative support personnel.

·       Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.

·       Makes recommendations for new procedures.

·       Incumbents independently perform a wide range of complex duties under general guidance from supervisors.

·       Known in the department/group as the "knowledge base" of information.

·       Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.

Two year college degree or equivalent experience and minimum one year functional experience. OR HS diploma or equivalent and a minimum 2 years of functional including 1 years position specific experience.

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