Senior Client Manager, Health

1 day ago

Bangkok, Bangkok, Thailand WTW Full time

Description
Client & Account Management

  • Own and lead senior client relationships, acting as the primary point of accountability across assigned accounts
  • Build trusted partnerships with client stakeholders across HR, Finance, and senior leadership levels
  • Develop and execute client account strategies, including service models, governance structures, and engagement plans
  • Lead internal account teams through effective planning, coordination, communication, delegation, and performance management
  • Ensure delivery of agreed service standards, KPIs, and contractual commitments

Operational Excellence & Service Delivery

  • Drive operational discipline across client accounts, ensuring:

  • Effective workload planning and resource allocation

  • Strong project management with clear objectives, timelines, and deliverables

  • Timely, accurate, and high-quality client outputs

  • Oversee financial management of accounts, including:

  • Account profitability and fee governance

  • Credit control and billing discipline

  • Monitoring of cost, effort, and delivery efficiency

  • Partner closely with broking, consulting, claims, and operations teams to ensure seamless execution and issue resolution

  • Act as escalation point for complex service issues, claims matters, or client concerns, ensuring swift and effective resolution

Client Retention, Expansion & Value Creation

  • Strengthen long-term client retention through proactive engagement, insight-led discussions, and continuous service improvement
  • Identify opportunities to enhance client value by introducing relevant Health & Benefits, Wellbeing, Global Benefits, and HR Advisory solutions
  • Lead regular client reviews, governance meetings, and strategic planning sessions
  • Ensure client satisfaction remains high, supported by feedback mechanisms, service reviews, and remediation actions where required

Market Leadership & Thought Leadership

  • Serve as a senior representative of WTW in the Health & Benefits market, contributing to the firm's professional reputation
  • Share market insights, regulatory updates, and emerging trends with clients to support informed decision-making
  • Build and maintain strong relationships with insurers, vendors, and market stakeholders in Thailand
  • Contribute to the continuous improvement of service models, operational processes, and client delivery standards
  • Collaborate closely with regional and global teams to leverage best practices, intellectual capital, and global solutions
  • Support development and coaching of junior colleagues within account teams

Qualifications
Other tasks assigned by the Company

  • Minimum 5 years experience in Health & Benefits consulting, brokerage, or a related senior client management role
  • University degree
  • Strong technical knowledge of employee benefits plan design, financing, and administration
  • Deep understanding of the Thailand Health & Benefits, insurance, and vendor landscape
  • Proven experience managing complex client accounts and multi-stakeholder relationships
  • Strong client management and stakeholder engagement skills with a clear service mindset
  • Excellent verbal and written communication skills, with the ability to present confidently to senior audiences
  • Broad understanding of regulatory, compliance, and local legislative requirements
  • Strong problem-solving skills and ability to manage ambiguity and complexity
  • Self-motivated, structured, and highly collaborative working style
  • Excellent Microsoft Office skills (Word, Excel, PowerPoint)
  • Proficiency in English

Competencies

  • Client focus
  • Influence and selling
  • Results focus
  • Collaboration
  • Thought leadership and innovation

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