Client Manager, Health
23 hours ago
Client & Account Management Support
Support the day-to-day management of assigned client accounts under the guidance of senior client managers
Build and maintain effective working relationships with client contacts, including HR and benefits teams
Coordinate client communications, meetings, and follow-ups to ensure timely and accurate responses
Assist in the preparation and delivery of client reports, presentations, and governance materials
Support account planning activities and help track client deliverables, timelines, and service commitments
Operational Delivery & Project Coordination
Coordinate internal teams to support delivery of Health & Benefits services across broking, consulting, and operations
- Assist in managing projects by tracking progress against objectives, timelines, and deliverables
- Monitor day-to-day service issues, claims follow-ups, and client requests, escalating where appropriate
Support implementation and renewal activities, including data collection, analysis, and insurer coordination
Help ensure service delivery aligns with agreed scope, quality standards, and internal processes
Client Experience & Retention Support
Contribute to maintaining high levels of client satisfaction through proactive service and attention to detail
Support client review meetings, service updates, and feedback processes
Assist in identifying opportunities to enhance client value through additional Health & Benefits solutions
Work collaboratively with internal teams to help resolve client issues and improve service quality
Market Awareness & Team Collaboration
Develop understanding of the Health & Benefits market, including insurers, vendors, and regulatory developments
Support senior team members with market research, benchmarking, and client insights
Collaborate effectively with colleagues across functions to deliver integrated client solutions
- Contribute to knowledge sharing and best practice initiatives within the Health & Benefits team
Other tasks assigned by the Company
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