Boutique Manager

Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career

Job Description
Sales and Boutique Operations

• Develop business strategies to raise boutique's customer's pool, expand store traffic and profitability. Contribute solutions to help increase market share.
• Ensure the good functioning of overall sales process in boutique.
• Implement strategies that are in accordance to the group's guideline to help boost performance of boutique.
• Monitor sales KPI for boutique, provide solutions to reach overall team's target.
• Ensure best presentation of boutique team and product collection, maintain outstanding store condition and visual merchandizing standards.
• Provide the monthly rolling sales forecast and participate actively in budget forecast, LE1 and LE2 process.
• Work closely with marketing team for marketing activations in boutique and manage within allocated budget.
• To be involve in key marketing events to develop networks and discover new partnerships.
• Report on boutique activities, buying trends, customer needs and any other boutique-related issues to the Regional Retail Manager.
• Be consistent in providing high level of customer satisfaction, including aftersales experience and apply Group's recommendations.
• Monitor and manage customer database (CRM) ensuring accuracy of client's data.
• To deal and manage all customer related issues.
• Responsible for complete store administration and ensure compliance with policies and procedures and boutique chart.
• Responsible for inventory management and quality.
• Supervise all payment procedures and execution, management of cash as well as all export or border related procedures.
• Collaborate with regional team to secure key product allocations based on boutique performance and clientele demand.
• Analyze local market trends and competitor activity to recommend tactical initiatives.
• Ensure full implementation of brand retail excellence standards in every client touchpoint.
• Lead the complaint resolution process for key clients or complex issues, ensuring premium service recovery.
• Conduct root cause analysis on recurring service issues and implement corrective actions.
• Maintain a high-standard escalation matrix and oversee how staff at all levels manage dissatisfaction or friction points.

Team leadership and supervision

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Create a positive working environment within the team.
• Define individual targets for each staff member linked to boutique's KPIs, conduct personnel performance appraisal to assess training needs and build career paths.
• Respect budgets and achieve targets to ensure efficient boutique operations.
• Provide support to the sales forces when needed.
• Be involve in hiring, promotion and any other disciplinary by providing recommendations.
• Oversee the scheduling of boutique personnel.
• Design and implement development plans for top-performing staff to prepare them for future leadership roles.
• Collaborate with HR on talent retention strategies and employee engagement surveys.
• Lead monthly business review meetings to align team focus and drive accountability.

Qualifications

• Minimum 8–10 years in luxury retail with 5+ years in managerial roles.
• Proven track record in managing boutique operations and high-value clientele.
• Strong understanding of luxury product categories.
• Excellent communication and problem-solving skills.
• Ability to lead a team and manage complex client situations with discretion.

Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.