Boutique Manager

1 week ago

Bangkok, Bangkok, Thailand The Swatch Group Trading (Thailand) Ltd. Full time

Sales and operation:

  • Achieve a monthly sales budget.
  • Ensure that a boutique is operated under a clean and luxurious atmosphere.
  • Supervise the housekeeper.
  • Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office, in the absence of Boutique Manager.
  • Efficiently operate the POS system (Retail Management System) and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

Inventory:

  • Monitor and review stock level taken into consideration customer needs and trends, and advise Boutique Manager of any suggestions necessary to increase sales.
  • Conduct daily audit of stock management including merchandise receipt, transfers and sales.
  • Ensure that the watches and fine jewelry are kept safely in the vaults after the store has closed.
  • Manage customers' reservations and waiting lists of unavailable products.

Personnel:

  • Staff motivation and encouragement.
  • Ensure that Customer Service Officer delivers a high standard of service to all customers.
  • Responsible for leading the team with a good discipline and integrity.
  • Collaborate with Retail Manager to develop an internal training /coaching programs on selling skills, product, customer service, marketing, and competitions.
  • Ensure that the Sales Associates are well-groomed and deliver a premium-quality service to the customers.
  • Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.
  • Provide support to Retail Manager on staff-related issues.

Communication:

  • Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters.
  • Discuss with Retail Manager on any suggestions relating to business issues in order to facilitate improvement in store operation.
  • Obtain prior approval from Retail Manager of any changes in store operating procedures or tasks deemed necessary.

Marketing and customer relationship management:

  • Handling customer complaints effectively.
  • Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
  • Managing customer database effectively and utilize them for direct mail, private cocktail, event, etc.
  • Brainstorm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
  • Make sure that all windows are properly displayed.  Necessary change should be made to refresh the merchandise.

Qualification:

  • Bachelor's degree or higher in any fields
  • At least 5 years of working experience in selling luxury products
  • At least 2 years of working experience as an assistant boutique manager is preferred
  • Excellent command of English and proficient in Mandarin is preferred
  • Must be a good team player, pleasant, service oriented with good communication skills
  • Good computer operation

Job specification:

  • Selling skill
  • Negotiation skill
  • Problem solving skill
  • Analytical thinking

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