Platform Manager

Key Responsibilities

Platform Ownership & Adoption

• Act as the subject-matter expert (SME) for JLL's operational platform(s), maintaining comprehensive knowledge of system capabilities and configurations.
• Develop and execute onboarding, training, and refresh programs to enhance user engagement and competency.
• Monitor adoption metrics, usage trends, and performance KPIs; identify areas for improvement and implement targeted actions.
• Coordinate with operational leads and platform owners to align adoption strategy with business priorities.
• Document platform guidelines, training materials, and key process flows for consistent usage.

Data Analytics & Insight Generation

• Collect and analyze platform usage and adoption data to derive actionable insights.
• Identify behavioral patterns, underutilized features, and process inefficiencies from user data.
• Prepare performance dashboards and analytical reports for management decision-making.
• Partner with relevant teams to prioritize enhancements and track the impact of improvement initiatives.

Stakeholder Management & Collaboration

• Liaise with internal operations, IT, and vendor teams to coordinate platform updates, integration requirements, and troubleshooting.
• Facilitate communication between business users, technical teams, and external vendors.
• Join meetings and discussions with international business owners and vendors; communicate clearly in English to ensure mutual understanding and alignment.
• Present findings, usage reports, and platform performance updates to key stakeholders and leadership.
• Support change management initiatives and promote best practices across all user groups.

Continuous Improvement

• Lead platform roadmap discussions and contribute to planning future enhancements.
• Participate in user feedback sessions, testing phases, and feature validation prior to release.
• Establish governance routines and documentation standards to ensure platform consistency and operational integrity.

Required Qualifications

Education & Experience

• Bachelor's or Master's degree in Business, Real Estate, Information Systems, or related field.
• 3+ years of experience in business development, operations, or data analysis.
• Proven ability to manage cross-functional stakeholders and drive process improvements.
• Exposure to enterprise system platforms or technology-driven projects is an advantage.

Technical Skills

• Strong analytical ability with proficiency in Excel, Power BI, or equivalent data visualization tools.
• Understanding of digital platform workflows, user engagement metrics, and performance tracking.
• Familiarity with project management and collaboration tools (e.g., Jira, Confluence, SharePoint).
• Excellent command of Microsoft Office Suite.

Soft Skills

• Excellent English communication skills (spoken and written) to work effectively with international vendors and business owners.
• Strong presentation and interpersonal skills across diverse stakeholder groups.
• Strategic thinker with solid problem-solving and change management abilities.
• Highly organized, detail-oriented, and proactive in identifying improvement opportunities.
• Team-oriented with ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience in real estate, property management, or similar operational environments.
• Knowledge of system adoption strategy, data interpretation, or business intelligence reporting.
• Background in digital transformation, process optimization, or platform enablement projects.

What We Offer

• Opportunity to lead platform optimization in a global, technology-forward real estate organization.
• Direct collaboration with international partners and exposure to enterprise technology solutions.
• Professional development in digital operations, analytics, and system governance.
• Collaborative work environment with cross-functional and international teams.