Client Advisor

5 days ago

Bangkok, Bangkok, Thailand CELINE Full time

KEY FUNCTIONS:

  • To provide a personalized client experience, build strong client relationships, meet/ exceed sales targets and KPIs

ROLES & RESPONSIBILITIES

  • Act as an ambassador of Maison by following grooming and uniform policy.
  • Combine a professional, authentic and positive approach with enthusiasm for our products and our House
  • Maintain an open, positive and constructive communication with team members
  • Provide exceptional client service according to selling ceremony
  • Drive local clients network growth
  • Recruit and convert prospect clients
  • Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – "be memorable" beyond the sales process and providing follow up
  • Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
  • Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
  • Meet or exceed individual and store sales targets
  • Achieve all sales associate KPIs and CRM requirements
  • Focus on cross, up-selling and have strong "matchmaking" skills for all product categories
  • Keep track of physical inventory of merchandise and inform SP and SM about product replenishment
  • Assist in maintaining visual standards with direction from VM, in accordance with Maison visual standards
  • Proficient and accurate use of POS
  • Participate in all inventory, cycle counts and goods receptions
  • Ensure store functional maintenance
  • Respect stock room guidelines

REQUIREMENTS:

  • Minimum 1-2 years of luxury retail experience
  • Solid knowledge of luxury industry with fashion sensitivity consistent with the brand
  • Excellent interpersonal communication, organization and follow-through skills
  • Taste for Challenge and Exceeding Objectives
  • Passion for Luxury and Product oriented

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