Program Management

3 days ago

San Kamphaeng Chiang Mai, Thailand Bluechips Microhouse Co., Ltd. Full time

Key Responsibilities

Customer Retention & Satisfaction

  • Implement processes to strengthen customer retention and satisfaction within the area of responsibility.
  • Collect and evaluate customer satisfaction data; initiate and follow up on result-based improvement measures.
  • Coordinate customer communication and ensure timely responses to issues or inquiries.
  • Participate in escalations (e.g., customer complaints) by developing solution proposals in coordination with responsible parties.
  • Contribute to the development of guidelines for smooth customer collaboration (e.g., clear communication channels, escalation paths).

Customer Support & Business Development

  • Provide operational support to assigned customers or prospects in alignment with the responsible manager.
  • Participate in potential analyses and acquisition activities for new business with assigned customers.
  • Support adoption and onboarding of new customer business in coordination with the responsible manager.
  • Ensure professional preparation, dispatch, and follow-up of offers, including proper documentation of results.
  • Implement customer agreements (e.g., logistics agreements) into downstream processes, with documentation and coordination as needed.

Commercial & Strategic Responsibilities

  • Ensure compliance with key performance indicators (e.g., revenue, profit) according to company guidelines.
  • Review and assess conditions for customer/prospect inquiries; initiate actions and hand over to the costing department if required.
  • Participate in pricing decisions and contract negotiations in accordance with company guidelines.
  • Prepare and monitor plans (e.g., revenue, inventory); initiate corrective actions for deviations and verify their effectiveness.
  • Contribute to customer reporting, including deriving improvement measures when necessary.

Internal Collaboration & Planning

  • Actively participate in demand planning meetings (e.g., S&OP) according to company guidelines.
  • Establish and maintain both internal and external networks, with proper documentation.
  • Report regularly and coordinate with the responsible manager as per agreed specifications.
  • Participate in departmental and cross-functional initiatives for continuous process optimization.

Knowledge & Compliance

  • Continuously update personal and departmental know-how using internal and external sources to maintain technical and economic standards.
  • Ensure compliance with all applicable legal, normative, and company-specific regulations.

Qualification :

Education:

  • Bachelor's degree in Business Administration, Marketing, Engineering, or related field

Experience:

  • 3–5+ years in customer relationship management, account management, or sales support.
  • Experience in manufacturing, electronics, or B2B environments preferred.
  • New graduated also welcome

Skills:

  • Strong communication and presentation skills.
  • Negotiation and conflict-resolution ability.
  • Good understanding of supply chain, order management, and customer service.
  • Data-driven mindset (Excel, ERP/CRM systems, reporting).
  • Multilingual ability (English + local language; Japanese, German, or Chinese are pluses depending on customer base).

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