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Customer Success
2 weeks ago
Our Business
- Real estate rental brokerage business (Bangkok branch, Sriracha branch)
- Real estate sales business
- Real estate management business
- Real estate renovation business
- Life Solutions Business
_____________________________________________________________________________________________
We're Hiring
Job Title: Customer Success - Thai Staff (Japanese Speaking)
Employment Type: Full-time
Location: 19th Floor, Bhiraj Tower at EmQuartier
689 Sukhumvit Road, Klongton Nua, Vadhana, Bangkok 10110 THAILAND
Overview of Duties:
- Providing customer support for move-ins, move-outs, and renewals
- Managing/Resolving post-move-in issues (via phone and email correspondence)
- Maintaining customer records and performing PC data entry tasks
- Collaborating with internal teams (Rent Sales, Alliance, and Accounting)
Required Qualifications
Essential Skills & Experience:
- Minimum 5 years of relevant work experience
- Basic PC skills (Word, Excel, etc.)
- Proficiency in business email correspondence in Japanese and English
- Ability to work weekends
Language Skills:
- Japanese Language Proficiency Test (JLPT) N1
- Conversational English proficiency
Preferred Skills/Experience:
- Experience in the real estate, service, hotel, or travel industries
- A Real Estate Transaction Agent license is highly preferred
- Experience working in a multinational environment
Benefits
Diligence & Commuting Allowance
Group Health Insurance
Birthday Leave
Working Hours: 9:00–18:00 (1-hour break), + Overtime of approx. 15 hours/monthHoliday: 7 days/month