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Customer Success

2 weeks ago


Watthana, Bangkok, Thailand RENOSY (THAILAND) CO., LTD. Full time

Our Business

  • Real estate rental brokerage business (Bangkok branch, Sriracha branch)
  • Real estate sales business
  • Real estate management business
  • Real estate renovation business
  • Life Solutions Business

_____________________________________________________________________________________________

We're Hiring

Job Title: Customer Success - Thai Staff (Japanese Speaking)

Employment Type: Full-time

Location: 19th Floor, Bhiraj Tower at EmQuartier

689 Sukhumvit Road, Klongton Nua, Vadhana, Bangkok 10110 THAILAND

Overview of Duties:

- Providing customer support for move-ins, move-outs, and renewals

- Managing/Resolving post-move-in issues (via phone and email correspondence)

- Maintaining customer records and performing PC data entry tasks

- Collaborating with internal teams (Rent Sales, Alliance, and Accounting)

Required Qualifications

Essential Skills & Experience:

- Minimum 5 years of relevant work experience

- Basic PC skills (Word, Excel, etc.)

- Proficiency in business email correspondence in Japanese and English

- Ability to work weekends

Language Skills:

- Japanese Language Proficiency Test (JLPT) N1

- Conversational English proficiency

Preferred Skills/Experience:

- Experience in the real estate, service, hotel, or travel industries

- A Real Estate Transaction Agent license is highly preferred

- Experience working in a multinational environment

Benefits

Diligence & Commuting Allowance

Group Health Insurance

Birthday Leave

Working Hours: 9:00–18:00 (1-hour break), + Overtime of approx. 15 hours/monthHoliday: 7 days/month