Property Operations Manager

Bridge Data Centres (Thailand) is looking for an experience Property Operations Manager to be based in our Chonuri Data Centre. This role is responsible for delivering the full scope of property and facilities management services across all in-country data center sites, leading both in-house teams and outsourced vendors to ensure efficient and effective delivery of hard and soft services. As the subject matter expert, the person must uphold the highest operational standards, maintain 100% uptime of security systems, and ensure customer satisfaction. The role also involves leading problem-solving, fault-finding, and root cause analysis for all facilities and security issues, serving as the main point of contact for vendors, customers, and management. Strong operational discipline, technical expertise, hands-on involvement, and a commitment to excellence are essential in this highly critical environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Developing positive relationships with customer.  He/she will be the single point of contact for customer and BDC management to call upon for any property and facilities management matters under his/her charge.
• Responding to problems and concerns that are recurring or of a sensitive nature; enforcing rules and regulations. Ensure planned preventative and corrective maintenance activities are delivered to plan, on time and within budget, with particular emphasis on critical maintenance, fire impairment and EHS policies.
• Recruitment, training, scheduling, and evaluating property maintenance and supporting property management personnel in handling challenging work matters.
• Must be conversant in property/building upgrading, rectification, repairs and modification works (e.g. roof water proofing, building repainting, replace raised floor system). Ability to develop scope of works, call for tender/quotations (i.e. cost negotiation, KPI, terms and conditions), oversee project work execution including site inspection to ensure good workmanship, review as-built documentation and formulate maintenance program for your team operations.
• Researching new programs or processes to improve quality/costs of work execution.  Developing and implementing recommendations to position our facilities at their highest and best use.
• Implementation of all required practices mandated by local government regulatory/authorities (e.g. Code of Practice) to ensure full compliance including interfacing with governmental regulatory agencies, as necessary, to ensure compliance with various code/building requirements.
• Deliver all tasks for customer's service level agreement and are in compliance at all times, the SLA covers such as security incident to be escalated to customer within 15 minutes upon reported, written incident report issue within 24 hours, etc.
• Vendor's contract management – Establish regular meeting (quarterly) with vendor to review vendor performance and effective vendor management to resolve any disputes arising from non-compliance.
• Responsible for both soft and hard services – soft services include but not limited to general cleaning, specialize cleaning for data centre, physical security guard management, landscaping, pantry services, etc. Hard services include but not limited to security system (CCTV, card access, etc.), elevators (cargo & passenger), loading dock system, car park gantry and auto-gate system, all building fabric works
• Develops, reviews, and approves construction and maintenance work script by Change Management.  Ensure proper implementation of Change Control Application/Change Request or work method statement including LOTO (log out/tag out) required under Change Management Work Flow Process for assigned facilities and systems.
• Administrating all contract services relating to the operation and maintenance of the property and facilities including janitorial, security, landscaping, exterior maintenance, water treatment, as well as other related to property related services.
• Develop MOP, SOP and ERP for the property and facilities service delivery under his/her management.
• Identify safety hazards, report and liaise with HSE Manager to remediate such hazards to ensure that our coworkers and customers work in a safe environment.  Work safety is a key area of focus such as ensuring engineering team put on proper PPE while carrying out their works and comply with safety work rules.  Work closely with HSE Manager to implement, administer, and manage the safety training program.
• Developing an annual consolidated property/facility budget, including direct and indirect contract service expenses, preventative maintenance costs, critical spares provision, capital expenses and items, etc.
• Prepare comprehensive facilities / premises monthly reports for customer and internal management reporting.
• Performing multiple feasibility analysis, and complex cost benefit analysis. Assist with the carrying out of Building System Health Reports
• Develop routine annual maintenance plans and capital plans which would include planning for infrastructure upgrades, equipment replacements and building modifications to ensure the building's future capabilities are maintained.
• Provide technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable.
• Ensure all records and compliance documentation for all function operations are maintained and up to date, including security services drawings and single-line diagrams as well as documentation mandated for the purpose of maintaining regulatory compliance with State or Local law.
• Support critical operations team by providing necessary reporting (i.e. security) for consolidation to ensure timely submission of reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.  Be familiar with our contracted SLA with customer and ensure full compliance at all time.
• Liaison person with consultant and auditor for ISO and other company certifications.
• Must be willing to attend after office hours and public holiday, 24 x 7 available on-call.  Under emergency situation return to Data Centre to conduct fault investigation.

REQUIREMENTS

• Minimum professional diploma OR bachelor degree in building science/Building or Facilities Management or relevant studies
• Minimum 8 years relevant experience.  At least 5 years leadership (senior executive/managerial) role, preferable with good experience in managing security.
• Proficient in English and Thai. Ability to write and review good quality detailed work scripts, MOP, SOP, monthly service report and incident report. Chair meeting and give presentation to customers either on phone or in person, conduct training and deliver speech to internal group of staff.
• Good knowledge of all laws that govern building management and maintenance, including building safety, emergency evacuation and environment protection.
• Excellent tenant management relationship skills, ability to effectively respond to complex inquiries or complaints from customer and management.
• Experience in change control management processes is an added advantage
• Ability to solve complex problems and provide innovative solutions
• Has knowledge of financial terms and principles, forecasting, and budget development.
• Proficient in computer applications and software, including commercial computerized maintenance management systems, work order management system, Microsoft Word, PowerPoint, and Excel