Country Manager

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquarted in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Customer Service Hub located in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

Goal: Be ultimately responsible for the regional business; provide leadership for the team, drive and thrive for a healthy and prosperous business growth for the region.

Key Responsibilities:

Business Growth

· Work closely with group board members to set out an effective regional marketing and sales strategy and target

· Work closely with HRM and department heads to set out clear goals for each department and align with the company target

· Gather feedbacks across departments and ensure business needs are identified and delivered efficiently

· Work closely with Group Products department for new requirement and project implementation

· Research and analyze market trend, detailed competitor analysis, adjust business strategy accordingly

· Recruit, lead, mentor and inspire Sales team (leaders and individuals) to ensure sales targets are met

Operations

· Work closely with HRM & OPM to establish effective operational structures across departments

· Work closely with Marketing department to provide sufficient resource for Business development; (offline MKT resource)

· Work closely with Operations and Client Services department to establish golden CS standard and superb client experience

· Ensure comprehensive procedure and appropriate corporate governance are in place and accurately documented ( proactive in advance with ops procedures, org structure, training and system in place to mitigate risks)

· Ensure a pleasant and safe work environment for all staff

· Provide structured reports for line managers.

Talents

· Work closely with HRM and Operational Manager to set out individual and department KPIs and review process

· Conduct/supervise regular training sessions across all departments to ensure good business knowledge across all departments

· Training and exams (how to calculate P&L, how to read client and internal journals)

· Motivate team.

· Leverage individual's potentials.

· Maintain a good talent pool for regional operation

· Adhere and implement corporate culture

Others

· Conduct/supervise regular training sessions across all departments to ensure good business knowledge across all departments

· Ensure comprehensive procedure and appropriate corporate governance are in place and accurately documented

· Approve regional OPEX

· Ensure a pleasant and safe work environment for all staff

Role Authorities (Internal and External)

Internal

· Work with HRM and propose recruitment head count plan to CSO for approval

· Approve staff spending

· Propose client compensation to Risk department

External

· Approve client entertainment spending

· Approve marketing materials

· Approve marketing spending

Requirements

Qualifications:

· Bachelor degree or above

· Minimum 3 years of experience in financial services sector

Professional Key Knowledge Area Requirement:

· Minimum 3-years of experience in management position

· A proven track record of successfully leading and motivating diverse teams

· A retail facing experience will be a plus

· Able to work full time in Thailand

· In-depth knowledge of corporate tax law

Skills & Competencies

· Solid leadership and management skill

· Able to work under pressure and great dedication

· Strong pro-activeness and problem-solving skills

· Excellent attention to detail

· Excellent communication & Negotiation skill

· Fluent in both Thai and English