IMG Vehicle Personalization – Customer Service Operation

·   Conduct Supplier quality status for assigned supplier sites, accountable for site performance for new product launch, ongoing part quality and warranty claims.

·    Ensure Supplier performance compliance to Ford Specific Guidelines.

·    Provide technical support to aid in improving supplier quality systems.

·    Drive Supplier continuous improvement.

·    Support the cross functional team activity in case supplier response relates.

Key R&R

Responsible for development and assessment of IMG supplier (special focus on FLA delivery), SFQ (Sourcing for Quality) and implementation for launching flawlessly, collaborating with Engineering, VMC team, Purchasing, Program, etc.

-Manage specifically assigned supplier sites, Current VMC Thailand and VMC South Africa (Only Quality Issue which Supplier locations in Thailand only), ensure quality standards are being met strictly.

-Supplier Quality Issues resolution (Supplier part and process issues), Escalate significant issues promptly and 'date to green' plan to appropriate management

-Conduct onsite evaluation visits for Priority commodities.

-Drive continuous improvement in manufacturing with the assigned sites through FLA Site Assessment standard, ISO/TS16949, Supplier training as required.

-Drive capacity actions implementation with suppliers (Based on request from Cross functional team Team)

• Drive Supplier Process capacity issues resolution as needed – Production constraint risk mitigation working with Ford and Supplier teams.

-Drive robust Supplier Failure Mode Avoidance through PFMEA, SCCAF, CP reviews, Manufacturing feasibility reviews as needs.

-Drive deployment of Quality performance requirements, initiatives and training to supply base in STA tools (e.g. Warranty Reduction, Benchmarking, Lean Manufacturing, G8D (Global 8 Disciplines) methodology, PFMEA (Process Failure Mode Effect Analysis), SPC (Statistical Process Control), Gage R&R (Repeatability and Reproducibility), etc.) as required

-Drive closure of supplier process Quality issues related to Stop Ship/Build, Warranty Claims and GWC project.

-Provide assistance to purchasing, Engineering, Packaging and Supply Chain on cost reduction opportunities.

Candidate Specification

Education Qualification

·  Bachelor of Science/ Engineering, or academic equivalent

·  Be proficient in English when working with global teams

·  Knowledge of manufacturing process(es) of the responsible component commodities

·  Knowledge of Problem Solving and Quality systems and tools

No. of Years of Experience

5-8 years working experience in Supplier Quality, Manufacturing ProcessProblem Solving and Quality systems and tools, Program Management in Automotive Industry

Professional Exposure

(Technical Skills)

Manufacturing process / Quality System, PPAP/ APQP, Problem Solving, Quality Tool, Program management, ISO/TS16949 Assessor / Auditor Certificate is a plus.

Preferred previous experiences

·     Experience in manufacturing process(es) of the responsible component commodities and process control

·     Experience in Quality systems, tools and techniques

·     Project management experience

·     Supply/Crisis Management Experience

Functional Skills

·     Knowledge of manufacturing process(es) of the responsible component commodities

·     Knowledge of Problem Solving and Quality systems and tools(8D process/DFMEA/PFMEA/Control plan/MSA/ISO9001/IATS16949)

·     Knowledge of Program Management (PPAP/APQP)

Behavioral Skills

Strong communication, Professionalism at work, Analytical Skill, Networking Skill, Good Attitude, Positive Thinking, Self-motivation, Time Management.

Special Knowledge/Skills Required

Injection and Molding process, Painting Process, Plating Process, Welding Process, Stamping process, Print Circuit Board Manufacturing process.

Any Others

Work under pressure, willing to new assignment Job, can conduct a supplier Training