Customer Service Supervisor
2 weeks ago
Responsibilities:
- Coordinate wit oversea sales and customer to get order done.
- Check order detail and key in the system and make sure all order has completed on time delivery.
- Provide internal document support internal process by daily and weekly and send to production & all parties.
- Follow up product to meet production planning plan.
- Responding promptly to customer inquiries.
- Communicating with customer through various channels.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic and professional attitude toward customer at all time.
Experience Requirements:
- Bachelor degree in a related fields.
- Have at least 3 years experience.
- Experience with incoterm 2020 / UCP 600/ shipping documents.
- English Verbal and written communication skills.
- Able to work under pressure.
- Have an international business knowledge.
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