Head of Digital Operations

2 weeks ago

Bangkok, Bangkok, Thailand B Pharma Full time

Head of Digital Operations

Overview

The Head of Digital Operations is responsible for the reliable, secure, and compliant operation of our IT ecosystem, covering infrastructure, cloud, cybersecurity, IT audit, helpdesk, and enterprise application support (SAP, Salesforce, Low-Code, Data Platforms, AI, and other systems). In the pharmaceutical context, this includes ensuring validation, compliance, and audit-readiness for systems critical to manufacturing and regulated operations.

This role is both strategic and hands-on. You will coach and develop your team (Support, Infrastructure, Security), and when issues arise that the team cannot resolve alone, you will step in directly to provide hands-on support and ensure stability and resolution.


Key Responsibilities

  • Lead and directly contribute to daily IT operations across infrastructure, cloud, cybersecurity, and enterprise systems.
  • Ensure validated and compliant operation of pharma-critical systems (electronic batch records, document control, etc.).
  • Actively coach and uplift Support, Infrastructure, and Security staff, building stronger skills and discipline.
  • Take ownership of outcomes: provide hands-on support when needed to overcome operational issues.
  • Oversee IT audit, compliance, and governance to maintain readiness for regulatory inspections.
  • Manage helpdesk teams to ensure quality end-user experience and timely issue resolution.
  • Partner with vendors and service providers to ensure efficient, reliable, and secure delivery.
  • Drive automation, process improvements, and resilience in IT service delivery.

Qualifications & Skills

  • Strong technical expertise in IT infrastructure, cloud, cybersecurity, and enterprise application support.
  • Experience managing IT audit, compliance, and validation in regulated industries, preferably pharma.
  • Proven ability to coach and develop IT staff across multiple disciplines.
  • Track record of instilling discipline, reliability, and compliance in IT operations.
  • Hands-on ability to step in and support the team in resolving complex technical issues when required.
  • Skilled in stakeholder and vendor management.
  • Fluent in English, with excellent presentation and communication skills.
  • Pragmatic, accountable, agile, and creative leader.

  • FOBISIA Head of Operations

    1 week ago

    Bangkok, Bangkok, Thailand FOBISIA (The Federation of British International Schools in Asia) Full time

    Position SummaryThe Head of Operations (HoO) is a senior role responsible for providing leadership and strategic direction across FOBISIA HQ and reports to the CEO. The HoO leads and supports a small, professional team and works collaboratively with the CEO, Board, member schools, and a wide range of stakeholders to ensure the effective and efficient running...

  • Head of Operations

    1 week ago

    Bangkok, Bangkok, Thailand FOBISIA Full time

    Position SummaryThe Head of Operations (HoO) is a senior role responsible for providing leadership and strategic direction across FOBISIA HQ and reports to the CEO. The HoO leads and supports a small, professional team and works collaboratively with the CEO, Board, member schools, and a wide range of stakeholders to ensure the effective and efficient running...

  • Head of Digital Development

    1 week ago

    Bangkok, Bangkok, Thailand B Pharma Full time

    Overview The Head of Digital Development is responsible for building and advancing our enterprise digital platforms, covering SAP, Salesforce, Low-Code applications, custom development, Data Platforms, AI, and other enterprise systems. In the pharmaceutical context, this includes ensuring solutions comply with computerized system validation (CSV), GxP, and...

  • Head of Digital and Media

    3 days ago

    Bangkok, Bangkok, Thailand FrieslandCampina Full time

    Co-develop digital & media strategy with brand teams, as part of their annual marketing plans.Develop brand digital priorities and gain alignment across brand teams enabling them to translate it into 12QResponsible for FU strategic planning and implementation of Digital & Media initiatives and technologies.Manage local resources and budgets that support the...

  • Head of Infrastructure and Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand Osotspa Public Company Limited Full time

    Position SummaryThe Head of Infrastructure and Operations is a senior leadership role responsible for overseeing the design, implementation, and management of the company's IT infrastructure and operations. This role ensures high availability, security, and performance across hybrid cloud environments, networks, service desk, IT policies, and vendor...

  • Deputy Head of Engineering Operations

    2 weeks ago

    Bangkok, Bangkok, Thailand Jones Lang LaSalle (Thailand) Limited Full time

    The Deputy Head of Engineering Operations is an executive-level position with key responsibilities in assisting the department head to manage and oversee all engineering activities and operations within the organization. This role ensures that projects and operations run efficiently while meeting established safety standards, quality requirements, and budget...

  • Business Operations

    6 days ago

    Bangkok, Bangkok, Thailand EchoFlow Digital Full time

    EchoFlow Digitalคือบริษัทที่ให้บริการระบบ AI Assistant + CRM สำหรับธุรกิจบริการ เช่น คลินิก โรงแรม และธุรกิจที่มีลูกค้าทักเข้ามาผ่าน Facebook / Instagram

  • Head of Operations

    1 week ago

    Bangkok, Bangkok, Thailand TANTATAT CLINIC COMPANY LIMITED Full time

    About the role As the Head of Operations (Multi-Branch Clinic Operations) at TANTATAT CLINIC COMPANY LIMITED', you will play a vital role in overseeing the efficient and seamless operation of the company's multi-branch medical clinics. This full-time position is based in Bangkok and involves managing the day-to-day operations, ensuring high-quality patient...

  • Digital Marketing

    1 week ago

    Bangkok, Bangkok, Thailand The Shell Company of Thailand Limited (SCOT) Full time

    Lead Shell Mobility Thailand s digital strategy to grow brand preference and business performance per business plan.Aligning with global brand & communications strategies.Digital Marketing & Communication.Build a strong digital foundation for customer engagement across all touchpoints.Drive online-to-offline conversion from mobile to...

  • Digital Marketing

    1 day ago

    Bangkok, Bangkok, Thailand EAK PATTANAKIT CO.,LTD. (Head office) Full time

    Century The Movie Plaza SukhumvitCentury the Movie Plaza Sukhumvit, where shopping meets entertainment in the heart of Bangkok's vibrant Sukhumvit area. Strategically located with direct connectivity to BTS On Nut, our mall offers a unique blend of retail, dining, and entertainment experiences designed to captivate locals and tourists alike, making it easy...