Head of Digital Operations

2 weeks ago

Bangkok, Bangkok, Thailand B Pharma Full time ฿420,000 - ฿540,000 per year

Head of Digital Operations

Overview

The Head of Digital Operations is responsible for the reliable, secure, and compliant operation of our IT ecosystem, covering infrastructure, cloud, cybersecurity, IT audit, helpdesk, and enterprise application support (SAP, Salesforce, Low-Code, Data Platforms, AI, and other systems). In the pharmaceutical context, this includes ensuring validation, compliance, and audit-readiness for systems critical to manufacturing and regulated operations.

This role is both strategic and hands-on. You will coach and develop your team (Support, Infrastructure, Security), and when issues arise that the team cannot resolve alone, you will step in directly to provide hands-on support and ensure stability and resolution.


Key Responsibilities

  • Lead and directly contribute to daily IT operations across infrastructure, cloud, cybersecurity, and enterprise systems.
  • Ensure validated and compliant operation of pharma-critical systems (electronic batch records, document control, etc.).
  • Actively coach and uplift Support, Infrastructure, and Security staff, building stronger skills and discipline.
  • Take ownership of outcomes: provide hands-on support when needed to overcome operational issues.
  • Oversee IT audit, compliance, and governance to maintain readiness for regulatory inspections.
  • Manage helpdesk teams to ensure quality end-user experience and timely issue resolution.
  • Partner with vendors and service providers to ensure efficient, reliable, and secure delivery.
  • Drive automation, process improvements, and resilience in IT service delivery.

Qualifications & Skills

  • Strong technical expertise in IT infrastructure, cloud, cybersecurity, and enterprise application support.
  • Experience managing IT audit, compliance, and validation in regulated industries, preferably pharma.
  • Proven ability to coach and develop IT staff across multiple disciplines.
  • Track record of instilling discipline, reliability, and compliance in IT operations.
  • Hands-on ability to step in and support the team in resolving complex technical issues when required.
  • Skilled in stakeholder and vendor management.
  • Fluent in English, with excellent presentation and communication skills.
  • Pragmatic, accountable, agile, and creative leader.

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