Outbound Customer Service Agent
2 weeks ago
Everyday you will..
- Responsible for an outbound call or chat with potential customers who drop the contact and information via Telephone and chat via Sunday Social Media.
- Convince and Service clients and provide insurance(Motor and A&H) information when needed.
- To assist the customers on selecting the right products and walkthrough the buying journey until the clients complete the purchase.
- Communicate with clients to disseminate or explain information relating to responsible function.
- Collecting feedback from current and potential clients.
- Support Manager to achieve team targets.
- Perform duties and/or tasks assigned by the head.
Your profile
- Any gender or age is welcome.
- Bachelor's Degree in Business Administration or any field.
- Minimum 2-3 years of working experience in telesales, inside sales or any related field with basic insurance knowledge in Motor and A&H.
- Be able to work in shifts with strong discipline.
- Excellent interpersonal and communication skills with a sales driven mindset.
- Self-motivated, result-oriented and open-minded (Accept criticisms and eager to ask for comments or suggestions)
- Ability to work under pressure in a fast paced environment.
- On-track behavior and can-do attitude.
- Proficiency with Microsoft Word and Excel.
- Proficiency in English is a big plus.
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