Customer Service Agent

2 days ago

Bangkok, Bangkok, Thailand SOHO GROUP CO., LTD. Full time

Soho Pizza is a Bangkok-based pizzeria renowned for its authentic New York-style pizzas. As it is expanding, we are looking for a Customer Service Agent to be the first point of contact for our customers, ensuring a positive experience by providing excellent customer service, addressing inquiries, and resolving any issues efficiently.

Roles & Responsibilities:

  • Communicating with customers through various channels and promptly responding to customers' inquiries with sufficient knowledge of Soho Pizza products.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints and ensuring customer satisfaction with professional customer support.
  • Processing delivery/direct orders via all channels from accepting the order, handling the payment transaction process, and coordinating with stores and delivery service providers to ensure the correct and timely delivery.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Monthly summarization of customer complaints and feedback.

Qualifications:

  • Previous experience in customer service, preferably in the food and beverage industry, is a plus.
  • Excellent verbal communication skills in English and Thai (ability to speak both languages is required).
  • Strong interpersonal skills, with the ability to build rapport with customers.
  • Ability to handle complaints and customer concerns professionally and efficiently.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Ability to work in shifts

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