Automation Engineer

Department Operations

LevelExperienced (Individual Contributor)

LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

We are seeking an experienced and dedicated Warehouse Automation Engineer to be the driving force behind the reliability and efficiency of our automated warehouse systems. This role requires a unique blend of hardware control knowledge, software integration expertise, and a commitment to operational uptime. The successful candidate will design, implement robust monitoring solutions, and provide expert maintenance and troubleshooting for our automated material handling and fulfillment systems.

Job Description:

System Design and Implementation

• Design and Specification: Collaborate with Operations and Logistics teams to define requirements for new automation projects (e.g., ASRS, conveyors, robotics, sortation systems).
• PLC/Control System Development: Develop, modify, and manage Programmable Logic Controller (PLC) programs and Human-Machine Interface (HMI) screens (e.g., Siemens, Allen-Bradley) to control and sequence automated equipment.
• System Integration: Oversee the integration between physical automation equipment, Warehouse Management Systems (WMS), and Warehouse Control Systems (WCS).
• Commissioning: Lead the site acceptance testing (SAT) and commissioning of new automated equipment and software modules.

Monitoring and Data Visualization

• Monitoring System Development: Design and implement comprehensive monitoring and alerting systems to track the real-time performance, health, and throughput of all automated assets.
• Data Analysis: Utilize industrial data historians and analysis tools to track Key Performance Indicators (KPIs) such as uptime, cycle time, and error rates.
• Dashboard Creation: Build operational dashboards (using tools like Grafana, Ignition, or proprietary WCS interfaces) to provide actionable insights to maintenance and operations teams.

Maintenance and Optimization

• Troubleshooting & Root Cause Analysis (RCA): Act as the Level 3 expert for complex system failures, performing in-depth root cause analysis on electrical, mechanical, and software-related issues.
• Preventative Maintenance (PM) Support: Develop and refine predictive and preventative maintenance strategies based on system data and failure modes.
• System Updates: Manage software updates, firmware upgrades, and configuration changes across all automated control systems to ensure stability and incorporate new features
• Operational Excellence: Identify bottlenecks and opportunities for optimization within the automated workflow to continuously improve throughput and reduce operational costs.

Requirements:

• Education: Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Industrial Automation Technology.
• Experience: 3+ years of hands-on experience in designing, commissioning, and maintaining automated material handling systems in a warehouse, distribution, or manufacturing environment.
• Control Systems Expertise: Strong proficiency in PLC programming and ladder logic (e.g., Allen-Bradley/Rockwell, Siemens S7).
• Experience with industrial networking protocols (e.g., Ethernet/IP, Profinet, Modbus TCP).
• Familiarity with WMS/WCS concepts and integration points will be good.
• Experience setting up and utilizing SCADA or industrial historian systems for data collection and monitoring.
• Proficiency in a scripting language (e.g., Python) for data parsing and automation support tools.
• Troubleshooting: Expert-level electrical and mechanical troubleshooting skills related to VFDs, servos, sensors, and safety circuits.