Regional Training Manager

2 weeks ago

Bangkok, Bangkok, Thailand BWH Hotels Asia Full time

Primary Duties

  • Develop English & Thai training course content, presentation, manuals and handouts.
  • Translate training materials to appropriate Thai Language and/or English Language.
  • Conduct the training for hotel members mostly in English and Thai.
  • Develop training reports, forms and documents for use in all BWH Hotels Properties in Asia.
  • Coordinate with each property of training schedule & presentations (number of people expected, room layout, materials, etc.).
  • Liaise with property participants for in-house program details and logistics such as course confirmation, roster, and hotel reservations, visa letters.
  • Handle all on site logistics such as supervising the physical set up for training, arranging for food & beverages, preparing for training materials / equipment as well as other on-site support as required.
  • Liaise with suppliers for materials production.
  • Handle training expense processing & cost allocation – cash advance, expense report and reimbursement.
  • Undertake evaluation of the training programs and submit reports at the end of training courses and make recommendation for future training plans based on this experience.
  • Develop training report to keep training record of all Hotels.
  • Monitor the Training Needs Analysis and Service Performance of all BWH Hotels through brand guest satisfaction channel.
  • Administrate the BWH Hotels Online learning and act as a Training Coordinator for any queries on Online learning including learning record, technical difficulties and monthly summary report.
  • In consultation with system developer, setup and maintain a computerized Training & Human Resources development profiles of all properties.
  • Review and screen applicants to evaluate if they meet the position requirements.
  • Perform responsibilities/projects assigned by Senior Regional Director, Human Resources & Training.

Internal Training & Development:

  • Perform a Training Needs Analysis for BWH Hotels Asia Head Office staff on a yearly basis.
  • Coordinate with each Department for their training courses and develop monthly Training plan for BWH Hotels Asia Head Office staff.
  • Conduct mandatory and supervisory training courses for BWH Hotels Asia Head Office staff on a monthly basis.
  • Keep track record of each staff's training hours and development plan.
  • Coordinate onboarding and familiarization program for new BWH Hotels Asia Head Office staff.

Qualifications:

  • Proven experience in the Hotel, Tourism, or Hospitality industry is a must.
  • Bachelor's Degree or Higher in related field.
  • Idea-driven, proactive, and entrepreneurial mindset.
  • 2-3 year's experience working the similar position.
  • Good communications skills, Fluent in English both writing and verbally.
  • Self-motivated, yet able to collaborate effectively as part of a team.
  • Good organizational and time-management skills.
  • A smart appearance and professional manner.

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