Guest Services Agent

1 week ago

Phuket, Phuket, Thailand The Yama Hotel Phuket Full time

About the role

We are seeking a dedicated Guest Services Agent to join our team at The Yama Hotel Phuket. This full-time role will be based in Phuket and will be responsible for providing exceptional customer service to our valued guests. As a key member of our Reservations team, you will play a crucial part in ensuring the smooth and efficient running of our hotel operations.

What you'll be doing

  • Greeting and assisting guests upon arrival and departure, ensuring a warm and friendly welcome
  • Efficiently processing guest check-ins and check-outs, managing room assignments and coordinating with other departments
  • Handling guest enquiries, requests and complaints professionally and effectively
  • Providing accurate information about the hotel's facilities, services and local attractions
  • Maintaining accurate guest records and updating reservation systems
  • Assisting with various administrative tasks, such as managing guest messages and mail
  • Collaborating with the Reservations and Front Office teams to deliver exceptional customer experiences

What we're looking for

  • Previous experience in a customer-facing role within the hospitality industry, preferably in a hotel setting
  • Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
  • Excellent problem-solving skills and the capacity to handle challenging situations with grace and professionalism
  • Proficiency in English, both written and spoken, and the ability to communicate effectively in additional languages would be an advantage
  • Familiarity with hotel reservation systems and guest management software
  • A friendly, courteous and helpful demeanour, with a genuine passion for delivering exceptional customer service

What we offer

At The Yama Hotel Phuket, we are committed to providing a rewarding and fulfilling work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health and wellness benefits

- Opportunities for career development and advancement

- Discounts on hotel stays and dining at our on-site restaurants

- A collaborative and supportive team culture

- Flexible working arrangements to maintain a healthy work-life balance

About us

The Yama Hotel Phuket is a luxury resort destination located in the heart of Phuket, Thailand. With our stunning beachfront location, world-class amenities and exceptional service, we are committed to providing our guests with an unforgettable experience. Our mission is to create a haven of relaxation and rejuvenation for all who visit, and we take great pride in our unwavering dedication to customer satisfaction.

If you are passionate about hospitality and eager to join a dynamic and growing team, we encourage you to apply for this exciting opportunity. Apply now to become a part of our exceptional Guest Services team at The Yama Hotel Phuket.

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