Executive, District Operations

1 week ago

Bangkok, Bangkok, Thailand Frasers Property Full time
Job Summary

The Guest Relations Executive / Senior Executive plays a key role in delivering exceptional experiences for visitors to One Bangkok. This position is responsible for coordinating all aspects of guest visits from scheduling and logistics to on-site hosting and follow-up ensuring smooth, professional, and memorable engagements for VVIP, VIP, and general guests.

Job Description

1. Pre-Visit Coordination

· Manage visit requests, ensuring compliance with SOP and scheduling guidelines.

· Coordinate with internal stakeholders (Business Units, HODs, Security, CEO Office) to finalize agenda, content, and participants.

· Arrange logistics, including visitor passes, parking, Wi-Fi, food and beverage, and special arrangements (souvenirs, gifts, shuttle services).

· Issue calendar invitations and ensure all stakeholders are informed.

2. During Visit

· Serve as the primary point of contact and escort for guests throughout the visit.

· Ensure smooth execution of the visit itinerary, including managing transitions between venues and facilitating interactions with presenters.

· Support VVIP and VIP visits, maintaining the highest standard of hospitality and discretion.

· Troubleshoot and resolve any issues in real time to ensure a seamless experience.

3. Post-Visit Activities

· Compile and circulate visit summaries and follow-up opportunities to relevant Business Units and leadership.

· Ensure any additional requests from guests are promptly addressed.

4. Standards & Compliance

· Uphold One Bangkok's service standards and brand image during all engagements.

· Maintain updated knowledge of the property layout, facilities, and unique selling points to deliver accurate and engaging narratives during tours.

· Follow security and safety protocols for guest access and site readiness.

Key Qualification

o Bachelor's degree in Hospitality, Business Administration, or related field.

o 2–3 years in hospitality, customer service, or guest relations roles.

o Excellent communication and interpersonal skills.

o Strong organizational ability with attention to detail.

o Ability to remain calm under pressure and solve problems quickly.

o Proficiency in MS Office; familiarity with scheduling tools.

o Fluent in English and Thai (spoken and written).

o Third language is a plus


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