Senior Associate, Billing

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement—we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work. 

About The Opportunity

The Billing & Collections Senior Associate of the Global Billing & Accounts Team will be responsible for performing the day-to-day responsibilities of the billing & collections processes for Thailand, with the overarching objective of ensuring our members' invoices are financially accurate and paid in a timely manner. This role will report directly to the Pacific Senior Lead for 

Billing & Accounts

In this role, you will:

• Respond to all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience.

• Provide guidance and support to the offshore team with outreaches to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections goal.

• Provide a high-quality experience to both our members and our internal and external teams

• Constantly look at areas for process improvement; Aptitude to challenge current processes and communicate proposed solutions to the territory lead.

• Review and reconcile member accounts to ensure good financial standing and to ensure correct payment processing 

• Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to payments, invoices, cash reconciliation, member's queries, refunds.

• Be the regional point of contact for any inquiries from members or other WeWork teams

• Possess the ability to thrive in a fast-growing environment and must have willingness to pitch-in when asked to support other areas.

• Update various trackers provided by leadership in a timely fashion while adhering to ad hoc project deadlines

• Liaison and support to the tax team

• Participate in ad-hoc projects as they arise.

• Responsible for some local tax activities (regarding output VAT and WHT) in Thailand.

• Manage issuance and delivery of local tax documents related to member's invoices and payments (such as: Local tax invoices and receipts);\

• Collect, maintain, and update database of members' legal company information (tax ID, name, address...)

• Review and manage member's submission for required certificates (such as WHT certificates) when applicable.

• Prepare a monthly/ quarterly report of collection

• Perform AR adjustments according to the local tax laws.

• Reconcile monthly Collection and Output VAT with tax team, finance manager and auditors.

• Be a key player involved in the transition of system enhancement

About You

Does the below sound like you? If so, we'd love to hear from you

• 1-3 years of relevant work experience

• Degree/Professional qualification in Business Management/Accounting/Finance related field is a plus

• Good understanding of Thailand regulations on output tax and invoicing

• Fluency in English

• Demonstrate ability to prioritize and manage critical situations

• Proactive and reliable; driven to achieve team goals; ability to display initiatives and work independently to complete assigned tasks and responsibilities, with limited supervision

• Excellent interpersonal and communication skills

• Proficiency with Microsoft Office Suite (especially Excel) and Google Drive Systems

• Attention to detail and high adaptability to work in a fast-paced environment

• Strong problem solving and time management skills

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.