Performance Management Executive

6 days ago

Bangkok, Bangkok, Thailand Shopee Full time

About The Team
The KPI/Performance Management Executive will be a critical driver of operational excellence within the Warehouse division. This role is responsible for the design, implementation, and rigorous monitoring of key performance indicators (KPIs) and performance management frameworks. The Executive will transform raw operational data into actionable insights, ensuring the warehouse consistently meets efficiency, cost, and service level targets.

Job Description
Target Setting & Goal Management

  • Target Formulation: Assist the KPI/Performance Management Lead in calculating and setting appropriate, challenging, and data-driven operational targets for each specific warehouse across the network.
  • Benchmarking & Analysis: Utilize historical performance data, internal benchmarks (best-in-class warehouses), and strategic objectives to inform the target-setting process.
  • Target Communication: Formally communicate finalized targets, along with clear rationales, to individual Warehouse Leads and their respective teams.

Performance Monitoring & Analysis

  • KPI Strategy & Design: Design, implement, and maintain a comprehensive set of operational and strategic KPIs (e.g., Receiving Productivity, Pick/Pack Efficiency, Inventory Accuracy, Shipping SLA, Cost Per Unit).
  • Data Oversight: Own the process of data collection, validation, and analysis from various Warehouse Management Systems (WMS) and data sources.
  • Reporting & Tracking: Establish and maintain standardized, daily, weekly, and monthly performance scorecards, dashboards, and reports for management review.
  • Root Cause Analysis: Conduct deep-dive analyses to determine the root causes of underperformance and inefficiencies across all warehouse functions.

Improvement & Operational Support

  • Proactive Intervention: Continuously monitor operational performance and proactively flag deviations or negative trends to management.
  • Performance Support: Provide additional, dedicated support to under-performing warehouses, including detailed root cause investigation, data modeling, and validation of improvement hypotheses.
  • Action Planning: Collaborate with Warehouse Leads to develop and track specific, time-bound Corrective Action Plans (CAPs) to close performance gaps.
  • Best Practice Sharing: Facilitate the sharing of successful SOPs and best practices between top-performing and struggling warehouse sites.

Requirements

  • 1–3 years of experience in inventory management, warehouse operations, or supply chain roles
  • Strong analytical skills, with the ability to interpret sales data, demand forecasts
  • Proficiency in using inventory management systems (WMS) and data analysis tools (e.g., Excel, SQL, or business intelligence software) to track inventory and generate insights.
  • Excellent problem-solving skills, with the ability to investigate inventory discrepancies and implement effective corrective actions.
  • Good communication and collaboration skills to work with cross-functional teams (procurement, outbound, suppliers) and align inventory strategies with broader operational goals.
  • Proficient in verbal and written English communication, with the ability to document procedures, train teams, and collaborate with international stakeholders if needed.

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