Middle East Guest Service Specialist

2 weeks ago

Bangkok, Bangkok, Thailand Grand Hyatt Erawan Bangkok Full time ฿1,200,000 - ฿2,400,000 per year

The Middle East Guest Service Specialist is responsible for delivering exceptional, culturally sensitive service to guests from the Middle East region. This role ensures that their needs and preferences are met with professionalism, efficiency, and genuine hospitality, enhancing the overall guest experience and fostering guest loyalty.

Key Responsibilities

  • Greet and welcome Middle East guests upon arrival, ensuring a warm and personalized reception.
  • Assist with check-in, check-out, and all front desk procedures in accordance with hotel standards.
  • Provide clear and accurate information about hotel facilities, services, and local attractions in Arabic and/or English.
  • Anticipate and fulfill special requests, dietary requirements, and cultural preferences, including prayer arrangements, halal food, and privacy needs.
  • Liaise with other departments (Housekeeping, Food & Beverage, Concierge) to ensure seamless service delivery.
  • Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
  • Assist with translation or interpretation between Arabic and English where required.
  • Maintain up-to-date knowledge of the local area, events, and relevant travel regulations for Middle East guests.
  • Support VIP and group arrivals from Middle East countries, ensuring smooth logistics and coordination.
  • Promote hotel services and amenities, encouraging guest engagement.
  • Record guest preferences for future visits and maintain accurate guest profiles.

Qualifications & Skills

  • Diploma or degree in Hospitality Management, Tourism, or related field preferred.
  • Minimum 1–2 years' experience in guest relations, concierge, or front office role in a luxury hotel or service environment.
  • Fluency in Arabic and English (both spoken and written) is essential.
  • Strong understanding of Middle Eastern cultures, customs, and guest expectations.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Professional appearance and grooming, with a welcoming and courteous demeanor.
  • Ability to work under pressure and handle multiple tasks efficiently.
  • Flexible schedule, including weekends and public holidays.

  • Guest Service Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand The Luxury Collection Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying guest identity, form of...

  • Guest Service Supervisor

    2 weeks ago

    Bangkok, Bangkok, Thailand Ramada by Wyndham Bangkok Sukhumvit 11 Full time

    การจ้างงาน full-time1.High School Diploma or equivalent; a degree in Hospitality Management or a related field is often preferred.2.Minimum of 2-3 years of experience in a customer service or hospitality role, with previous supervisory or leadership experience highly desirable.3.Proficiency in computer skills, including Microsoft Office...

  • Sales Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Grand Hyatt Full time ฿120,000 - ฿180,000 per year

    Organization- Grand Hyatt Erawan BangkokSummaryThe Sales Manager – Middle East is responsible for developing and managing business from the Middle Eastern market, with a focus on increasing room revenue, corporate accounts, and group bookings. The role includes building strong client relationships, executing sales strategies, conducting market research,...

  • Guest Service Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand Ascott International Management (Thailand) Co., Ltd. Full time

    การจ้างงาน full-timeRequirements:Proven experience in a hotel front desk or customer service role preferred.Fluent in Mandarin or Cantonese and English (spoken and written); other languages a plus.Strong communication and interpersonal skills.Knowledge of hotel operations and front office systems (e.g., Opera, Fidelio, or similar...

  • Guest Service Agent

    5 days ago

    Bangkok, Bangkok, Thailand 1 OAK Thailand Co.,Ltd Full time

    As the Guest Service Agent , you will be responsible for performing the following tasks to the highest standards:-Welcome guests and handle check-in/check-out procedures-Manage room reservations, including modifications and cancellations-Provide information about the hotel, facilities, and nearby attractions-Answer phone calls and coordinate with other...

  • At Your Service Supervisor

    5 days ago

    Bangkok, Bangkok, Thailand Marriott International Full time

    POSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust...

  • Guest Service Supervisor

    2 weeks ago

    Bangkok, Bangkok, Thailand Avani Hotels and Resorts Full time ฿1,200,000 - ฿2,400,000 per year

    Company DescriptionContemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Job DescriptionIn this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our...

  • Guest Services Agent

    1 day ago

    Bangkok, Bangkok, Thailand Marriott Vacations Worldwide Full time

    Hourly Rate: $34.19 JOB REQUIREMENT: Bilingual in English and Japanese required.JOB SUMMARY  Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?    If so, the Front Office at Marriott Vacations...

  • Guest Service Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand Ascott International Management (Thailand) Co., Ltd. Full time

    การจ้างงาน full-time1.At least 1 years' experience in the Front Office position in the hospitality industry.2.Knowledge in the Front Office in the hospitality industry.3.Excellent spoken and written Chinese.4.Well versed in use of computers such as Word, Excel and PowerPoint.5.Display of cheerful, pleasant and warm...

  • Guest Service Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand The Gravitique Hotel Khaosan Full time

    การจ้างงาน full-timeVocational Certificate (Por Wor Sor) or Bachelor?s Degree in Hotel Management, Tourism, or related field. Fresh graduates are welcome (training will be provided). Pleasant personality with a positive service-minded attitude. Good interpersonal and teamwork skills. Basic to good command of English communication. ...