Guest Service Supervisor

2 weeks ago

Bangkok, Bangkok, Thailand Ramada by Wyndham Bangkok Sukhumvit 11 Full time

การจ้างงาน

full-time

1.High School Diploma or equivalent; a degree in Hospitality Management or a related field is often preferred.

2.Minimum of 2-3 years of experience in a customer service or hospitality role, with previous supervisory or leadership experience highly desirable.

3.Proficiency in computer skills, including Microsoft Office Suite, and specific hotel/hospitality management software (e.g., Opera, FOSSE, etc.).

Summary

The Guest Service Supervisor is responsible for leading the Guest Service team (Front Desk Agents, Concierge, etc.) to deliver superior service, manage all front office operations, and handle escalated guest issues to ensure maximum guest satisfaction.

Key Responsibilities

  1. Staff Supervision & Leadership:

Supervise, motivate, and direct the daily activities of the Guest Service team.

Assist in training, coaching, and developing team members on service standards, procedures, and upselling techniques.

Prepare and manage staff schedules and assignments to ensure adequate coverage for all shifts.

Monitor staff performance, appearance, and adherence to company policies.

  1. Guest Experience & Service:

Ensure a smooth, efficient, and welcoming check-in and check-out process.

Handle and resolve all escalated guest complaints, conflicts, and sensitive recovery operations in a professional and timely manner.

Pay special attention to VIPs, loyalty members, and long-stay guests, ensuring their needs are met.

Proactively engage with guests to gather feedback and identify opportunities for service improvement.

  1. Operational Duties:

Oversee and manage the front desk operations, including phone systems, reservations, and guest registration.

Ensure proper cash handling, billing, and financial reporting procedures are followed by the team.

Coordinate effectively with other departments (Housekeeping, Maintenance, Sales, etc.) to fulfill guest requests and ensure seamless service.

Maintain the cleanliness, organization, and professional appearance of the front office and lobby areas.

  1. Administrative Duties:

Review daily reports, logs, and guest history to prepare for upcoming arrivals and special requests.

Assist in inventory control for front office supplies.

Ensure all department policies and procedures, including safety and emergency protocols, are understood and followed.

1.Service Charge

2.Day Off 8 Days / Month

3.Meal Allowance 2 / Meals

4.Public Holiday 15 Days

5.Uniforms

6.Social Security

7.Vacations

Service Charge

ไม่ข้อมูล

  • Guest Service Supervisor

    2 weeks ago

    Bangkok, Bangkok, Thailand Avani Hotels and Resorts Full time ฿1,200,000 - ฿2,400,000 per year

    Company DescriptionContemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Job DescriptionIn this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our...

  • Guest Service Supervisor at Ascott Thonglor Bangkok

    2 weeks ago

    Bangkok, Bangkok, Thailand Ascott International Management (Thailand) Co., Ltd. Full time

    การจ้างงาน full-time1.At least 3 years' experience in the Front Office position in the hospitality industry.2.Knowledge in the Front Office in the hospitality industry.3.Excellent spoken and written English.4.Well versed in use of computers such as Word, Excel and PowerPoint.5.Sharp, Detailed, Meticulous, Display of cheerful, pleasant...

  • Guest Service Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand The Gravitique Hotel Khaosan Full time

    การจ้างงาน full-timeVocational Certificate (Por Wor Sor) or Bachelor?s Degree in Hotel Management, Tourism, or related field. Fresh graduates are welcome (training will be provided). Pleasant personality with a positive service-minded attitude. Good interpersonal and teamwork skills. Basic to good command of English communication. ...

  • Guest Service Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand Ascott International Management (Thailand) Co., Ltd. Full time

    การจ้างงาน full-timeRequirements:Proven experience in a hotel front desk or customer service role preferred.Fluent in Mandarin or Cantonese and English (spoken and written); other languages a plus.Strong communication and interpersonal skills.Knowledge of hotel operations and front office systems (e.g., Opera, Fidelio, or similar...

  • Guest Service Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand Marriott International Full time ฿20,000 - ฿30,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationBangkok Marriott Hotel Sukhumvit, 2 Sukhumvit Soi 57, Bangkok, Bangkok, Thailand, 10110ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Guest Service Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand The Luxury Collection Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, verifying guest identity, form of...

  • Guest Service Agent

    3 days ago

    Bangkok, Bangkok, Thailand 1 OAK Thailand Co.,Ltd Full time

    As the Guest Service Agent , you will be responsible for performing the following tasks to the highest standards:-Welcome guests and handle check-in/check-out procedures-Manage room reservations, including modifications and cancellations-Provide information about the hotel, facilities, and nearby attractions-Answer phone calls and coordinate with other...

  • Guest Service Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand Ascott International Management (Thailand) Co., Ltd. Full time

    การจ้างงาน full-time1.At least 1 years' experience in the Front Office position in the hospitality industry.2.Knowledge in the Front Office in the hospitality industry.3.Excellent spoken and written Chinese.4.Well versed in use of computers such as Word, Excel and PowerPoint.5.Display of cheerful, pleasant and warm...

  • Guest Service Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand Central Group Full time ฿180,000 - ฿250,000 per year

    Responsibilities:Front Desk Operations: Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.Guest Support: Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.Reservation Handling: Manage room...

  • Guest Service Agent

    3 days ago

    Bangkok, Bangkok, Thailand Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationMoxy Bangkok Ratchaprasong, 111 Ratchadamri Road, Bangkok, Bangkok, Thailand, 10330ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...