Field Service Engineer

Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

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Bruker Nano, one of Bruker's four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions within BNANO include Bruker AXS, Bruker Nano Analytics, Bruker Nano Surfaces and Metrology, Fluorescence Microscopy, and Bruker Spatial Biology.

The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Bruker Spatial Biology. This candidate should possess strong technical skills as well as the ability to operate independently and with minimal supervision. In support of the Bruker Spatial Biology (BSB) objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Responsibilities
As a Field Service Engineer (FSE), your ssential responsibilities includes, but not limited to:

• Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
• Communicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Bruker Spatial Biology teams
• Provide feedback to internal teams to address failure points and make system reliability improvements
• Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
• Assist with the BSB Quality process improvement initiatives

Qualifications
To be successful in thie position, you will possess:

• Bachelor of Science/ Bachelor of Engineering with 3-5 years of relevant field service experience. Ideal Candidate would have (3-5 years of experience) in FSE instrument repair and field work.
• Familiarity with fluorescence microscopy and robotic systems
• General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
• Experience working in a QSR certified organization
• Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service.
• Working knowledge of all technical support activities designed to achieve a world class customer experience
• Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing Bruker Spatial Biology effectively in the field
• General understanding of IT and basic networking setup
• Willingness and Availability to travel: overnight travel up to 50-75% per month. Must possess a valid passport and be able to obtain visas to travel internationally.
• Ability to lift, carry, push, pull or otherwise move approximately lbs on an infrequent basis.
• Able to clearly communicate verbally and in writing in both English and the local language (if other than English).

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.