Reservation Manager

2 weeks ago

Surat Thani, Surat Thani, Thailand Minor International Full time ฿250,000 - ฿500,000 per year
Company Description

Anantara Lawana Koh Samui Resort boasts a beautifully renovated beachfront, offering timeless elegance on Koh Samui. Recently distinguished with a MICHELIN Guide One Key accolade and ranked among the top 10 in Thailand in the Condé Nast Traveller UK Reader's Choice Awards 2024, the resort blends modern comforts with Samui's rich history, making it a standout destination for those seeking the perfect place to stay in Chaweng. The resort's Sino-Thai design reflects Samui's heritage, inspired by early settlement culture and an immersive nature landscape.

Indulge in unforgettable moments on our island sanctuary – from the Glimpse of White Lotus experience at The Singing Bird Lounge, featured in the premiere episode of The White Lotus Season 3, to dining among the treetops at Koh Samui's only elevated treetop venue, Tree Tops Signature Dining. Savour rich flavours at our 4 beachfront restaurants, embark upon Sunrise Kayak adventures, join outdoor circuit training sessions at our Boxing Ring with views of island vistas, and unwind at Anantara Spa. Anantara Lawana honours Samui's natural beauty and cultural heritage, offering a truly rejuvenating beachfront escape.

Job Description

As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications


• College degree in hotel management

• Three years experience in hotel reservations and rooms division

• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.

• Understand the dynamics of regional & local market, local competitors and events of the destination

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