Head of Customs Clearance – Freight Forwarding – Thailand

We are seeking a highly experienced and meticulous Head of Customs Clearance to lead our customs brokerage function in Thailand.

This is a senior leadership role will be responsible for overall P&L for Custom Brokerage for the Thailand sub-cluster to developing and executing the overall strategy for customs operations, ensuring the highest levels of compliance, and driving operational efficiency.

The ideal candidate will be a seasoned customs professional with deep regulatory expertise and a proven track record of leading high-performing teams.

Key Accountabilities

• Develop and implement the customs clearance strategy within the assigned scope, ensuring full alignment with commercial objectives and DP World's global compliance standards.
• Lead and manage the customs clearance team, overseeing all day-to-day import and export declaration activities for both air and ocean freight shipments.
• Act as the ultimate owner of customs compliance, ensuring all activities strictly adhere to Thai customs laws, tariff regulations, and international trade agreements. Proactively manage and mitigate any compliance risks.
• Serve as the primary liaison with Thai Customs authorities and other government agencies, building and maintaining strong, professional relationships to facilitate smooth clearance processes.
• Drive a culture of continuous improvement by identifying and implementing process enhancements to improve clearance times, reduce costs, and increase operational productivity.
• Lead, mentor, and develop the customs clearance team, fostering a culture of accuracy, accountability, and professional growth.
• Function as the senior Subject Matter Expert (SME) on all customs-related matters, providing expert guidance and support to the Commercial and Operations teams on client tenders, complex shipments, and regulatory changes.
• Oversee the management and maintenance of all necessary customs licenses, bonds, and permits required for operation.

Qualifications, Skills and Experience:

• Requires a bachelor's degree in Logistics, International Business, Law, or a related field.
• A minimum of 10-12 years of extensive experience in customs brokerage and freight forwarding, with at least 5 years in a senior role managing a customs clearance team.
• A valid and current Thai Customs Specialist License is a mandatory requirement for this role.
• Expert-level knowledge of Thai customs regulations, HS tariff classification, import/export documentation requirements, and free trade agreements. Proven experience navigating the Thai e-Customs system is essential.
• Proven experience in building and leading high-performing teams, with strong coaching and development skills.
• Exceptional attention to detail, strong analytical skills, and the ability to interpret complex regulations.
• Excellent stakeholder management and communication skills, with a proven ability to build and maintain strong working relationships with Thai Customs Department officials and other relevant government agencies.
• Business fluency in both English and Thai is mandatory.

Please note: The advertised job title is being used for Talent Attraction and job advertisement purposes.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people and has ports and terminals in 17 locations.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE