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Application Support

2 days ago

Bangkok, Bangkok, Thailand THE PRODIGY (THAILAND) PUBLIC COMPANY LIMITED Full time
Application Support Engineer (Fluent English)
Qualifications
  • Minimum 5 years of experience in Application Support or Implementation roles
  • Experience with insurance applications is a plus
  • Good English communication skills (Able to coordinate with teams in China, Hong Kong, and India)
  • Contract 6 Months (Renewal)
Responsibilities
  • Monitor and maintain applications in production environments to ensure smooth operation
  • Troubleshoot and resolve technical issues in collaboration with development teams and users
  • Document incidents and prepare resolution reports with root cause analysis (RCA)
  • Track application performance using Dynatrace and Kibana, and report findings to the IT Product Owner
  • Support application deployments and verify system stability after go-live
  • Provide regular system status updates and communicate ongoing issues to stakeholders

Technical Skills
  • Web application & API knowledge or Frontend Language)
  • Containerization: Docker, Kubernetes
  • Monitoring tools: Dynatrace, Kibana
  • Databases: MongoDB, Robo3T
  • OS & Access: UNIX commands, SecureCRT
  • API Testing: SoapUI, Postman
  • Tools: Jira, Excel