Application Support

Company Profile :

Ignite Idea Co., Ltd. (Ignite Idea) is a leading provider of Salesforce implementation and consulting services. We help organizations of all sizes and industries optimize their Salesforce environment—from initial setup and customization to ongoing support and training.

At Ignite Idea, we are committed to delivering high-quality services that consistently exceed client expectations.

Our team of certified Salesforce experts brings extensive experience and deep platform knowledge, enabling us to deliver tailored solutions aligned with Salesforce best practices.

Our mission is to empower clients to achieve their business goals through the transformative power of Salesforce technology. We believe technology is a key driver of success, and we work closely with our clients to ensure they maximize the value of their investment.

Workstyle and Culture :

• Hybrid work model with flexible, results-oriented hours
• Positive and inclusive work environment that encourages creativity and innovation
• Open communication and strong collaboration among team members
• Recognition and rewards for outstanding performance and contributions

Job Description

We are seeking a dedicated and detail-oriented Application Support (Salesforce CRM) to join our growing professional services team. In this role, you will be responsible for ensuring the stability, usability, and effectiveness of Salesforce environments for our clients. You will provide user support, system administration, issue resolution, and data management while collaborating closely with cross-functional teams.

This position is ideal for individuals who enjoy problem-solving, supporting end users, and contributing to continuous system improvement—while building a strong career path within the Salesforce ecosystem.

Responsibilities

User Support & Customer Success

• Provide professional, responsive support to Salesforce users across multiple business units
• Troubleshoot user issues including login errors, permissions conflicts, page layout discrepancies, and validation rule messages
• Deliver support services according to agreed SLAs, ensuring a high level of customer satisfaction
• Prepare user guides, FAQs, and training materials to help users adopt Salesforce effectively
• Conduct onboarding and refresher training sessions for new and existing users

Salesforce System Administration

• Manage user lifecycle processes including account creation, modification, deactivation, and password resets
• Maintain and optimize profiles, roles, permission sets, and sharing rules to ensure proper access and security
• Support and monitor system automations: flows, workflows, approval processes, assignment rules, and basic Apex-driven processes
• Assist with configuration updates, enhancement requests, and release activities
• Support sandbox maintenance, testing cycles, and deployment coordination

Troubleshooting & Incident Resolution

• Perform root-cause analysis and propose preventative solutions for recurring issues
• Collaborate with Developers, Business Analysts, and QA teams to resolve complex technical issues
• Track issues through the ticketing system, ensuring accurate documentation and timely updates to clients
• Communicate clearly with stakeholders regarding issue status, impact, and solutions

Data Management & Quality Assurance

• Maintain high levels of data quality, accuracy, and consistency within Salesforce environments
• Perform data import/export using Data Loader, Data Import Wizard, Workbench, or similar tools
• Support data cleansing, duplicate management, and data validation processes
• Assist with data preparation for reporting, integrations, and new system enhancements

System Monitoring & Continuous Improvement

• Monitor platform performance and proactively identify potential issues or improvement opportunities
• Support release readiness activities including testing, validation, and user communication
• Recommend improvements to processes, workflows, and configurations to enhance system usability and efficiency
• Stay informed about new Salesforce features, platform updates, and best practices

Documentation & Reporting

• Maintain comprehensive documentation for system configurations, support procedures, troubleshooting steps, and user knowledge base
• Prepare regular reports on incident trends, recurring issues, and system usage insights
• Provide feedback to management for continuous improvement initiatives

Qualifications
Must-Have :

• 1–2 years of experience in Salesforce Support or Salesforce Administration
• Strong understanding of Salesforce fundamentals: objects, fields, relationships, validation rules, workflows, and flows
• Strong analytical and problem-solving skills with the ability to identify and resolve issues effectively
• Strong communication and interpersonal skills for working with clients and internal teams
• High attention to detail and commitment to data accuracy and system integrity
• Salesforce Administrator License is a plus

Nice-to-Have :

• Salesforce Administrator Certification (ADM201 or equivalent)
• Experience with Sales Cloud / Service Cloud / Experience Cloud
• Familiarity with Data Loader, Workbench, or other Salesforce data tools
• Basic knowledge of Apex, SOQL, or automation troubleshooting

Preferred Traits :

• Passion for helping users and supporting business operations
• Willingness to learn new technologies and grow within the Salesforce platform
• Continuous improvement mindset with a proactive approach

Why Join Us :

• Opportunity to grow your career within the Salesforce ecosystem, one of the most in-demand technology fields
• Work with a supportive, collaborative team of Salesforce professionals and technical experts
• Exposure to diverse clients and real-world Salesforce environments across multiple industries
• Friendly, flexible, and learning-focused work culture
• Clear career progression toward Salesforce Administrator, Consultant, or Business Analyst roles
• Competitive salary and benefits package

Ready to make an impact?

Send your CV to - and join us on an exciting journey of innovation and growth

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