Manager / Senior Manager-General Operations

1 day ago

Bangkok, Bangkok, Thailand Lazada Full time
  • Serve as the primary liaison on behalf of Head of General Operations, between General Operations and Commercial / Cross-Functional teams, coordinating efforts across multiple functions to ensure alignment and operational synergy
  • Lead the planning, execution, and delivery of high-priority cross-functional projects within General Operations, ensuring they meet business objectives, timelines, and quality standards.
  • Design and implement streamlined, centralized operational frameworks—including data collection, reporting, and analysis—that improve process efficiency, accuracy, and scalability.
  • Drive the development and maintenance of integrated dashboards and reporting platforms, consolidating diverse data sources to provide actionable insights and enhance transparency for stakeholders.
  • Plan, prepare, and facilitate monthly operations huddles and management meetings, synthesizing key performance data and operational updates into clear, strategic communications.
  • Identify operational bottlenecks and risks impacting execution and front-line teams; lead root cause analysis and collaborate with stakeholders to design and implement effective solutions.
  • Build strong, consultative partnerships with Category Managers, Category Directors, Regional, and other functional leaders to ensure smooth operational workflows, resolve challenges proactively, and support the successful execution of core operations & activities

Job Requirements

  • Proven aspiration for full career ownership within an e-Commerce environment, demonstrating strong commitment to growth and development in this sector.
  • Minimum of 5 years of relevant experience in operations, project management, or commercial roles, preferably within e-Commerce or related industries.
  • Demonstrated adaptability and openness to change, with a proactive, hands-on approach to navigating and driving unconventional solutions in a fast-paced environment.
  • Self-motivated and eager to learn continuously, with a strong desire to grow professionally and achieve personal excellence.
  • Resilient problem-solver with a track record of effective leadership and the ability to manage challenges constructively under pressure.
  • Agile and influential collaborator who thrives in team settings and cross-functional environments; excellent interpersonal skills with the ability to engage and communicate effectively at all levels.
  • Passionate and knowledgeable about diverse product categories in the local market, with established networks and key contacts across international and local brands and retailers being a strong advantage.
  • Proficient in English (verbal and written communication); fluency in Chinese (Cantonese or Mandarin) is a plus.
  • Comfortable managing multiple simultaneous projects, demonstrating creativity, organizational skills, and meticulous attention to detail.
  • Strong analytical mindset with a deep appreciation for data-driven decision-making, particularly in relation to P&L management and category performance analysis.
  • Proficient user of Microsoft Office tools, especially Word, Excel, and PowerPoint, with the ability to create impactful reports and presentations.

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