Current jobs related to Front Office - Bangkok, Bangkok - Kaaya Pilates Rehab Clinic

  • Front Office Manager

    7 days ago

    Bangkok, Bangkok, Thailand AKARYN Hotel Group Full time

    Location: TheakyraBangkok 11 (Pre-opening)Employment Type: Full-TimeTheakyraBangkok 11opens its doors in early 2026 — a bold, stylish lifestyle hotel bringing vibrant energy to Bangkok's most iconic neighbourhood. As we prepare for launch, we're building a dynamic pre-opening team ready to define a new standard of boutique hospitality.We are now seeking an...

  • Front Office Manager

    7 days ago

    Bangkok, Bangkok, Thailand PRTR Group Public Company Limited Full time

    Our client operates 4 and 5-star hotels located in the heart of Bangkok and is currently looking for a suitable candidate to work in the position of Front Office Manager. Responsibilities:Oversee daily front office operations and staff.Handle guest enquiries, issues, and special requests.Manage room inventory, reservations, and coordination with...

  • Assistant Front Office Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand One Oak Company Full time ฿400,000 - ฿800,000 per year

    การจ้างงาน full-time. Direct Hotel ExperienceDuration: A minimum of 3 to 5 years of progressive experience in Front Office operations or a related guest-facing role. Crucially, this must include at least 1-2 years in a Supervisory or Senior Agent capacity.System Proficiency: Must be highly proficient in utilizing a Property Management...

  • Assistant Front Office Manager

    7 days ago

    Bangkok, Bangkok, Thailand PRTR Group Public Company Limited Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...

  • Front Office Manager

    2 weeks ago

    Bangkok, Bangkok, Thailand Skye Hotel Bangkok Full time ฿4,000,000 - ฿8,000,000 per year

    การจ้างงาน full-time-Bachelor or Master Degree in Business Administration, Hospitality Management, Hotel Management or a related field is required.- Previous hospitality experience at a luxury hotel at least 2 years to Management and / or supervisory Guest Services experience.-Good command in English language both of written and...

  • Receptionist (Front)

    5 days ago

    Bangkok, Bangkok, Thailand DCA International Co., Ltd. Full time

    Key ResponsibilitiesFront Desk & Patient ExperienceGreet patients and visitors in a friendly, professional manner.Register new patients and verify existing patients' details accurately.Assist patients with completing forms, consent documents and updating records.Provide basic information on clinic services, operating hours, and processes.Manage waiting area...

  • Senior Front-end Engineer

    2 weeks ago

    Bangkok, Bangkok, Thailand GRADION Full time

    We are looking for a highly skilled and experienced Senior Front-end Engineer to join our development team. In this role, you will take ownership of complex UI architectures, optimize system performance, and lead technical decision-making. You will collaborate with cross-functional teams to design and develop scalable, maintainable, and high-performance...

  • Process Improvement Specialist

    1 week ago

    Bangkok, Bangkok, Thailand ITOPPLUS Co., Ltd. (Head Office) Full time

    ResponsibilitiesWork with organization to identify new process improvement opportunities in the areas of quality and performanceAnalyze, design, and manage the work processes of both front and back offices to increase operational efficiency, as well as to increase the satisfaction and customer experienceResponsible for analysis and coordinates with related...

  • Guest Service Officer

    2 weeks ago

    Bangkok, Bangkok, Thailand Ascott International Management (Thailand) Co., Ltd. Full time

    การจ้างงาน full-timeRequirements:Proven experience in a hotel front desk or customer service role preferred.Fluent in Mandarin or Cantonese and English (spoken and written); other languages a plus.Strong communication and interpersonal skills.Knowledge of hotel operations and front office systems (e.g., Opera, Fidelio, or similar...

  • Duty Manager

    1 week ago

    Bangkok, Bangkok, Thailand Dusit Full time

    Job DescriptionPRIMARY RESPONSIBILITIESDuring their duty the Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper work of the operations in the following sections: Front Desk, Group Coordinator, Operator and Business Centre.The Duty Manager will be available at the...

Front Office

2 weeks ago

Bangkok, Bangkok, Thailand Kaaya Pilates Rehab Clinic Full time ฿1,200,000 - ฿2,400,000 per year

Role Overview

The
Front Office & Spa Manager
at
Kaaya Pilates Rehab Clinic
plays a pivotal role in leading and improving daily operations while ensuring an
exceptional, 5-star customer experience
at every touchpoint.

You will work closely with the CEO to set service standards, refine operational processes, and continuously elevate Kaaya's positioning as Bangkok's leading
doctor-led rehabilitation and wellness destination
.

This role is perfect for a
detail-oriented, customer-obsessed leader
who thrives on
daily operational excellence
,
continuous improvement
, and creating an environment where
every client feels cared for and valued
— turning first-time visitors into
loyal, returning customers
.

Key Responsibilities

1. Wellness & Operations Leadership

  • Oversee
    day-to-day clinic operations
    to ensure seamless, high-quality service across all departments (front desk, Pilates, physiotherapy).
  • Set, implement, and continuously
    refine Kaaya's operational SOPs
    and
    service experience guidelines
    .
  • Manage
    scheduling
    for doctors, physiotherapists, trainers, and receptionists to optimize coverage, especially during
    peak hours and weekends
    .
  • Ensure
    clinic readiness
    daily, including environment, cleanliness, safety, and equipment — delivering a
    premium, wellness-focused atmosphere
    .
  • Actively identify and
    solve operational bottlenecks
    to maximize efficiency and elevate customer satisfaction.

2. Customer Experience & Journey Optimization

  • Champion
    Kaaya's 5-star service philosophy
    — ensuring
    warmth, empathy, and personalization
    at every customer touchpoint.
  • Monitor the
    entire customer journey
    , from booking to treatment to follow-up care, and proactively close service gaps.
  • Create and enforce
    Kaaya's Wellness Service Standards
    to maintain consistent excellence and a sense of community.
  • Regularly analyze
    customer feedback, NPS scores, and reviews
    to identify patterns and implement improvements.
  • Introduce
    experience-driven innovations
    — surprise touches, personalized wellness check-ins, and memorable moments that
    delight customers
    .

3. People Leadership & Team Empowerment

  • Lead, coach, and
    inspire a multidisciplinary team
    of doctors, physiotherapists, trainers, and front desk staff.
  • Set
    clear KPIs and service goals
    for every department, aligning them with Kaaya's
    mission and business objectives
    .
  • Conduct
    performance evaluations
    , personalized coaching, and
    team upskilling
    to raise overall service standards.
  • Foster a
    positive, collaborative, and accountable team culture
    that prioritizes empathy, innovation, and excellence.
  • Ensure
    team readiness
    to deliver consistently premium care by providing daily huddles, refreshers, and workflow updates.

4. Policy, SOP & Quality Management

  • Develop, review, and
    continuously improve SOPs
    to ensure operational consistency and compliance.
  • Maintain adherence to
    Thai healthcare regulations
    and
    Kaaya's internal quality benchmarks
    .
  • Conduct
    routine operational audits
    to identify risks, inefficiencies, and opportunities for innovation.
  • Oversee
    cash handling, insurance claim processes
    , and
    front desk documentation accuracy
    to maintain financial integrity.

5. Continuous Improvement & Innovation

  • Analyze operational workflows
    and proactively redesign them for greater efficiency, higher retention, and better patient outcomes.
  • Integrate
    clinic software systems
    , data dashboards, and automation tools to enhance operational accuracy and reporting.
  • Benchmark Kaaya's service quality against
    premium rehabilitation and Pilates clinics
    regionally and globally.
  • Partner with the CEO to develop
    Kaaya-exclusive wellness programs
    and operational frameworks that
    differentiate the brand
    .

6. Reporting & Strategic Collaboration

  • Deliver
    weekly and monthly reports
    to the CEO, including:
  • Revenue & cost performance
  • Customer experience metrics
  • Team productivity & adherence to SOPs
  • Operational gaps and proposed solutions
  • Contribute to
    strategic planning, budgeting, and scaling
    Kaaya's operations.
  • Support the development of
    franchise-ready SOPs
    and
    expansion frameworks
    for future branches.

Qualifications & Skills

Must-Have

  • Bachelor's degree in Business Administration, Healthcare Management, Wellness, or related field
  • 5+ years of operational or wellness management experience, preferably in
    healthcare, wellness, or hospitality
  • Strong understanding of
    customer experience design
    and
    patient journey optimization
  • Proven ability to
    set and maintain premium service standards
    while managing cross-functional teams
  • Excellent leadership skills
    with the ability to
    motivate, coach, and hold teams accountable
  • Highly
    detail-oriented
    and
    process-driven
    , with a passion for
    continuous improvement
  • Customer-first mindset
    with strong emotional intelligence and empathy

Nice-to-Have

  • Experience in physiotherapy, Pilates, wellness, or fitness industry operations
  • Knowledge of Thai healthcare regulations and insurance claims
  • Familiarity with
    clinic software systems
    or similar management tools
  • Bilingual (Thai + English)

Key Success Metrics (KPIs)

  • Customer Experience:
    NPS ≥ 90, complaint resolution ≤ 24 hours
  • Retention:
    Returning client rate ≥ 60% within 6 months
  • Operational Excellence:
    ≥ 95% appointment accuracy, ≤ 5% no-shows
  • Team Performance:
    ≥ 90% SOP adherence, strong staff engagement & retention
  • Continuous Improvement:
    Launch at least
    3 impactful operational upgrades
    per quarter

Kaaya Core Values

  • Care & Empathy
    — We treat every client as family.
  • Excellence
    — We deliver
    5-star service
    at every touchpoint.
  • Innovation
    — We embrace new ideas to continuously improve.
  • Integrity
    — We are transparent, accountable, and trustworthy.
  • Community
    — We build lasting relationships between clients, staff, and Kaaya.