Deputy Manager: SOC Operations

2 weeks ago

Khlong Luang district Pathum Thani, Thailand Cynclair Full time

About the Role

Cynclair is building the future of AI-native Security Operations. Our Azurites OpenXDR platform and Cyber Concierge model redefine how SOCs operate — combining automation, explainable AI, and customer-first service.

We're looking for a SOC Deputy Manager to serve as the operational and technical right hand to our Director of Operations. This role ensures investigations are accurate, clear, and business-relevant —while mentoring analysts and driving operational excellence.

Key Responsibilities

  • Act as the escalation point for advanced investigations.
  • Translate technical findings into business impact language for managers and clients.
  • Guide analysts in using Azurites, AI-assisted playbooks, and detection logic aligned to MITRE ATT&CK.
  • Oversee SOC operations, ensuring SLA adherence and report clarity.
  • Mentor and grow the next generation of SOC analysts.
  • Validate AI-assisted investigations for accuracy and relevance.
  • Continuously improve detection, playbooks, and AI workflows.

What We're Looking For

  • 5+ years of SOC/IR/threat hunting experience.
  • Strong technical expertise across SIEM, SOAR, EDR, and threat intel.
  • Able to be the primary technical / SOC authority to support customer engagements and lead onboardings, bridging between Customer Success and Product Teams.
  • Ability to bridge technical depth with executive-level communication.
  • Leadership and mentorship experience in a SOC environment.
  • Familiarity with MITRE ATT&CK, NIST CSF, and Thai PDPA/NCSA regulations (preferred).

Performance Metrics

  • Number of Customers Successfully Onboarded.
  • Time to Value; Onboarding Speed.
  • Report Accuracy & Clarity: % of reports passing without major rewrite.
  • Critical Escalation SLA: % of incidents escalated and resolved within SLA.
  • AI Validation Impact: Reduction in false positives/negatives from AI-assisted investigations.
  • Team Enablement: Analyst progression into advanced roles; improved CSAT feedback.

Why Join Cynclair?

At Cynclair, we don't just run a SOC — we are building the future of AI-native cyber defense. By combining explainable AI, agentic automation, and concierge-style service, we deliver an experience unlike any MDR or SOC service on the market. As SOC Deputy Manager, you'll be at the heart of this transformation: guiding operations, validating AI, and ensuring every customer touchpoint feels clear, fast, and trustworthy.

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