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Clinic Manager

3 weeks ago

Khlong Toei, Bangkok, Thailand SOE MEDICAL CO., LTD. Full time

The Opportunity

Thian Arun Co., Ltd. is seeking an experienced Clinic Manager to oversee the day-to-day operations of our healthcare clinic located in Khlong Toei, Bangkok. As the Clinic Manager, you will play a vital role in ensuring the smooth and efficient running of our medical facility, while delivering exceptional patient care and customer service.

Key Responsibilities

Operations Management

● Oversee the daily operations of the clinic to ensure smooth workflow and optimal

efficiency.

● Implement, update and ensure compliance of standard operating procedures (SOPs) for

all clinic activities.

● Ensure compliance with local regulations and healthcare standards.

● Manage clinic inventory to avoid shortages or wastage.

● Customer Service and Client Care

● Maintain a high standard of customer service, ensuring every patient has a positive

experience.

● Ensure the team addresses customer feedback, inquiries, and concerns promptly and

professionally.

● Collaborate with medical staff to ensure treatments are aligned with client expectations.

Team Leadership

● Foster a positive work environment to maintain staff morale and motivation.

● Recruit, train, and supervise clinic staff, including receptionists, nurses, and other non-

medical personnel.

● Conduct regular performance reviews and provide constructive feedback.

Marketing Support

● Collaborate with the marketing team and provide support for HQ gathering marketing

content

Financial Management

● Manage the clinic's budget, ensuring cost-effective operations.

● Track sales and expenses, providing regular reports to stakeholders.

● Identify opportunities to enhance revenue through upselling and promotions.

Technology and Tools

● Oversee the implementation and use of clinic management software for bookings,

customer records, and reporting.

● Ensure staff are trained in and comfortable using digital tools and technologies.

What We're Looking For

Requirements:

● Diploma/degree in Business Administration, Healthcare Management, or a related field.

● Minimum of 3-5 years of management experience in the healthcare or aesthetic industry.

● Experience in medical tourism or working with international clients is a plus.

● Excellent communication skills, with fluency in English.

● Strong leadership and interpersonal skills, with a focus on team development.

● Customer-oriented mindset with a proven ability to handle difficult situations.

● Knowledge of aesthetics treatments and procedures is a plus.

● Flexibility to work weekends and holidays as required