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IT Service Desk

3 weeks ago

Chon Buri, Chon Buri, Thailand NTT DATA (Thailand) Co., Ltd. Full time
Key Responsibilities:
  • Respond to user inquiries via phone, email, or ticketing system in a timely manner.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Install, configure, and maintain computer systems and applications.
  • Escalate complex issues to higher-level IT staff when necessary.
  • Maintain accurate records of issues and solutions in the helpdesk system.
  • Provide guidance and training to users on basic IT functions and best practices.
  • Ensure compliance with IT policies and security standards.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Over 3 years of experience in IT support or helpdesk role.
  • Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common IT applications.
  • Basic understanding of networking concepts (TCP/IP, DNS, VPN).
  • Excellent problem-solving and communication skills.
  • Ability to work under pressure and manage multiple tasks.