Presales Consultant

We are seeking a highly motivated and experienced Presales consultant to join our dynamic team. This is a pivotal role for a professional with a deep understanding of System Integrator (SI) environments, advanced contact center technologies, and the transformative power of AI-integrated solutions.

As a key player in our growth, you will be the technical and solution-selling backbone of our sales process. You will work alongside our account executives to engage with clients, uncover their business challenges, and design innovative, multi-vendor contact center solutions that leverage cutting-edge AI.

Responsibilities

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Solution Design & Strategy:

• Collaborate with the sales team to lead technical discovery sessions with prospective clients to deeply understand their existing infrastructure, business drivers, and pain points.
• Architect comprehensive, end-to-end contact center solutions by integrating technologies from various vendors and our own proprietary AI platforms.

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Product Demonstration & Storytelling
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• Create and deliver powerful, customized demonstrations that bring our solutions to life.
• Articulate complex technical concepts in a clear, concise, and compelling manner that resonates with both technical and C-level audiences.

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Proposal & RFI/RFP Leadership:

• Own the technical response for all RFIs, RFPs, and customer proposals.
• Ensure responses are detailed, accurate, and strategically positioned to highlight our competitive advantages.

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Proof of Concept (PoC) Management:

• Scope, manage, and execute successful Proof of Concept engagements, defining clear success criteria and demonstrating the value of our solutions in the client's environment.

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Cross-Functional Collaboration:

• Serve as the liaison between the sales team and internal departments, including engineering, product management, and professional services, to ensure seamless project handoffs and provide valuable market feedback.

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Client Engagement & Presentations:

• Act as the primary technical point of contact for prospective clients.
• Deliver compelling product demonstrations, technical presentations, and proof-of-concepts that showcase the value and ROI of our proposed solutions.

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Proposal & RFP Management:

• Take ownership of the technical aspects of RFPs, RFIs, and proposals.
• Ensure all submissions are accurate, professional, and effectively communicate our unique value proposition.

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SI & Vendor Collaboration:

• Leverage your experience working within or alongside System Integrators to navigate complex, multi-stakeholder sales cycles.
• Build and maintain strong relationships with our technology partners and vendors.

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AI Integration Expertise:

• Serve as the subject matter expert on AI-driven contact center solutions, including but not limited to conversational AI, intelligent routing, agent assist, and analytics.

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Market Intelligence:

• Stay at the forefront of the rapidly evolving contact center and AI landscape. Provide feedback to our product and engineering teams to help shape the future of our offerings.

Qualifications

• Experience: 5+ years of experience in a presales, solution architect, or similar technical sales role within the IT industry.
• SI Background: Proven experience working for or closely with a System Integrator is highly desirable. A strong understanding of the SI business model and the ability to manage multi-vendor technology stacks is crucial.
• Contact Center Expertise: In-depth knowledge of contact center technologies, including CCaaS/UCaaS platforms , IVR, ACD, WFM, and CRM integrations.
• AI Acumen: Demonstrable experience with AI-powered solutions in a contact center environment. Familiarity with conversational AI platforms, machine learning concepts, and data analytics is a significant advantage.
• Technical & Business Acumen: A balanced ability to understand and articulate complex technical concepts and align them with a client's strategic business objectives.
• Communication & Presentation Skills: Exceptional verbal and written communication skills, with the ability to confidently present to a range of audiences, from technical stakeholders to C-level executives.
• Problem-Solving: A natural curiosity and a passion for creative problem-solving in complex technical environments.
• Experience in a fast-paced, high-growth technology environment.
• Able to communicate in English (Interview conducted in English).