Contact Center Solutions Specialist

3 days ago

Bangkok, Bangkok, Thailand NTT DATA, Inc. Full time

We are seeking a
Collaboration and/or Contact Center solutions specialist
to support sales teams by shaping, positioning, and presenting enterprise collaboration and/or customer experience (CX) solutions. This role is strictly
pre-sales focused
, responsible for solution design, demos, proposals, and technical validation

Key Responsibilities

  • Partner with sales teams to
    qualify opportunities
    and understand customer business and technical requirements.
  • Design
    high-level solution architectures
    for collaboration and/or contact center platforms.
  • Deliver
    solution presentations, workshops, and product demonstrations
    to customers.
  • Create
    technical proposals
    , solution descriptions, and input for RFP/RFI responses.
  • Define
    value propositions, differentiators, and ROI narratives
    aligned to customer needs.
  • Provide
    technical validation
    during the sales cycle (architecture, sizing, integration approach).
  • Collaborate with partners and vendors to position best-fit solutions.
  • Support pricing assumptions, effort estimation, and solution scope definition.
  • Stay current with
    market trends, competitors, and emerging technologies
    in Collaboration and/or CX.

Required Qualifications

  • Bachelor's or master's degree in
    IT, Engineering, or related field
    (or equivalent experience).
  • Experience in
    pre-sales, solution architecture, or technical consulting
    roles.
  • Strong understanding of
    collaboration and/or contact center technologies
    .
  • Ability to translate
    business requirements into technical solutions
    .
  • Excellent presentation, communication, and stakeholder engagement skills.

Preferred / Nice-to-Have Skills

  • Experience with platforms such as:
  • Genesys Cloud/Communicate/AppFoundry
  • Cisco Collaboration/UCCX/UCCE/WxCC/WebexConnect
  • Zoom Phone/Contact Center
  • NICE Cxone
  • Microsoft Teams (Meetings, Phone, Direct Routing)/Microsoft Dynamics 365 Contact Center
  • Knowledge of
    customer experience (CX), omnichannel, IVR, and call routing concepts
    .
  • Familiarity with
    cloud architectures
    (Azure, AWS).
  • Experience responding to
    RFPs/RFIs
    .
  • Vendor certifications or pre-sales training experience.

Key Competencies

  • Customer-facing confidence and storytelling ability
  • Strong analytical and solution-mapping skills
  • Commercial awareness and sales alignment
  • Ability to manage multiple opportunities in parallel

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