Consultant – Bangkok, Thailand

About TableCheck

TableCheck is a global platform built to help restaurants own their guest experience.

We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠ and repeat guests into loyal fans.

Used by over 13,000+ restaurants in 35 countries – including over 300+ Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton and IHG. TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world's leader in restaurant management.

About the role

An onboarding/support consultant plays a crucial role in facilitating the onboarding of our system to our new/existing clients and providing full support after the system went live. The consultant will focus on providing guidance, system configuration, support and troubleshooting.

This role requires you to be a product champion with in-depth knowledge of our system and having a mindset of a problem solver. You will need to build and maintain strong relationships with clients and address client's concerns to be solved promptly to ensure high levels of customer satisfaction.

Duties & Responsibilities

Project Management:

Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and "System Live"

Collaborate directly with restaurants & hotels stakeholders to confirm goals, driving implementation of TableCheck at their venue and tailor configuration and communication toward those goals

Successfully and effectively manage implementation / onboarding projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; POS, Payment Gateway, Call Telephony Integration, Voice Booking System & BI/Dashboard Reporting

Identify opportunities for process improvement and efficiency within the onboarding process

Communicate project status updates and escalations to stakeholders in a clear and concise manner

Maintain records of client interactions, project progress, implementation details & sign off

Client Support / Training:

Address client concerns and inquiries promptly, ensuring high levels of customer satisfaction

Perform quality checks and testing to validate system functionality and performance

Identify potential risks or issues that may impact project delivery or client satisfaction

Create documentation and user guides when required, provide technical guidance, conduct training sessions for new clients and providing refresher sessions for existing clients

Help clients learn the platform effectively and optimize their utilization based on their business requirements

Provide feedback to internal teams for product enhancements and service improvements by raising tickets

Partner with Team Lead and Sales Representatives to support customers toward product adoption

Participate in training and professional development activities to enhance skills and knowledge

Requirement / Qualifications

Have experience in industry below :

IT SaaS company as client implementation or client support,

or Restaurant industry as supervisor level (managing reservation system & data)

Have relevant work experience in Hospitality software will be plus

Strong Passion in F&B Technology, Hospitality industry

Logical thinking, Strong communication skills

Strong ability to build rapport and maintain relationships with clients

Experience in conducting training sessions with small to medium group participants

Ability to pay attention to details to ensure accuracy

Based in Bangkok, Thailand

Language skills (Must)

Thai Native Speaker

Business English skills in verbal & written communication

Conditions & Work Environment

Position Type: Permanent Full time Employee (Probation period:6 months)

Working hours: 10:00〜19:00

Holidays: Sat, Sun and National Holidays

Others: Travel may be required

What else?

A dynamic international company with an enthusiastic work environment

Extensive opportunities for training and professional development

Department

Global Offices(Sales Division)

Locations

Bangkok

Remote status

Hybrid

CONTACT

Eunji You

Talent Acquisition Leader