Assistant Building Superintendent
2 weeks ago
Objectives & Responsibilities:
- Issue Resolution: Identify customer needs and problems, providing effective solutions and support. Escalate complex issues to the appropriate department when necessary.
- Log information regarding service requests and customer-reported issues, tracking the progress of resolutions to ensure all problems are addressed.
- Record all user's requests and response in defined time.
- Follow-Up: Conduct follow-up to ensure all problems are solved.
- Training and Development: Participate in training programs to stay updated on services, policies, and best practices. Share knowledge with team members to enhance overall performance.
- Team Collaboration: Work collaboratively with team members and other departments to improve service delivery and address customer concerns effectively.
Qualifications:
- Bachelor's degree in any fields. (New graduates are welcome)
- At least 3 years of experience as customer service, call center will be preferable.
- Good command of English
- Enjoy helping people and solving problems.
- Good customer service management skills.
- Good organizational and administrative skills.
- Able to do a shift work (6 days a week with shift work and flexibility to adjust as needed)
- Shift 1 : 07:00 am - 16:00 pm Sun - Sat
- Shift 2 : 14:00 pm - 23:00 pm Sun - Sat
- Shift 3 : 22.30 pm - 07:30 am Sun - Sat
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