TH_Shop Supervisor

Job Description
Position Summary: -
This role involves managing staff, providing excellent customer service, handling administrative tasks, and driving sales to meet the store's performance goals. The Store Supervisor acts as a leader, motivating and guiding the team to deliver exceptional service and achieve store targets.

Job Description: -

• Ensure a high level of customer satisfaction by maintaining excellent customer service standards.
• Handle escalated customer complaints, after sale inquiries and provide appropriate solutions.
• Maintaining current customer data base and building relations with new clients
• Monitor store sales and implement strategies to achieve store targets.
• Communicate sales goals and store KPI's to the team on continuous basis.
• Support and supervise team on selling techniques and in-depth product knowledge.
• Schedule shifts and manage manpower to ensure store productivity is maximized.
• Oversee daily store operations and stocktake.
• Maintain a welcoming and professional store environment, including store visual merchandising.

Education

Bachelor's Degree in any field.

Experience Requirements

• At least 3 to 5 years of experience as a Store/Boutique Manager or Senior Sales/Retail Associate.
• Previous supervisory experience in a retail or customer service environment.
• Knowledge and ability to build SOPs for all daily activities of the stores.
• Ability to provide on-job trainings for sales associates for sales techniques, customer service, etc.
• Strong leadership and team management skills.
• Strong communication and interpersonal skills
• Fluent in English and Thai / Other language is a plus.

Mobility/Travel

Able to work at assigned store.

Computer Skills

MS offices, Power BI, company own-web.

Language

Fluent in English and Thai / Other language is a plus.