Reservations Sales Call Agent

2 days ago

Bangkok, Bangkok, Thailand Starwood Customer Contact Centre (AP) Pte Ltd Full time

Please submit your application on Marriott Career Portal.

POSITION SUMMARY

  • Serve guests from around the world as they embark on their travel journey.
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company.
  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.
  • Responsibilities include processing reservation requests and support of basic loyalty and customer care requests.
  • This role will identify guest reservation needs and follow sales techniques to maximize revenue.
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
  • Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

JOB REQUIREMENT

  • Bilingual in Thai & English.
  • Ability to work on rotational shift, including weekends and public holidays.
  • Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 1 year experience in call center or customer service role preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

  • Reservations Agent

    6 days ago

    Bangkok, Bangkok, Thailand Siam Chaophraya Holdings Company Limited Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Agent to support Sales & Marketing team.Work for a prestigious hotel in BangkokLearn and grow within a strong sales & marketing operationFavorable remuneration packageKey ResponsibilitiesTo take and maintain up-to-date accurate reservation records, including records of...

  • Reservations Agent

    1 week ago

    Bangkok, Bangkok, Thailand HSH Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Agent to support Sales & Marketing team.Work for a prestigious hotel in Bangkok Learn and grow within a strong sales & marketing operationFavorable remuneration package Key ResponsibilitiesTo take and maintain up-to-date accurate reservation records, including records...

  • F&B Reservation Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand Minor International Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • F&B Reservation Agent

    1 week ago

    Bangkok, Bangkok, Thailand Anantara Hotels & Resorts Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • F&B Reservation Agent

    1 week ago

    Bangkok, Bangkok, Thailand Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...

  • Call Center Agent

    2 weeks ago

    Bangkok, Bangkok, Thailand Private Advertiser Full time

    We are hiring motivated French-speaking agents to join a growing support and sales team operating from Thailand.Your mission is simple: handle incoming calls from French-speaking customers, identify their needs, guide them clearly, and convert opportunities into successful sales.This role combines customer assistance and commercial performance, with real...

  • Guest Service Agent

    1 week ago

    Bangkok, Bangkok, Thailand 1 OAK Thailand Co.,Ltd Full time

    As the Guest Service Agent , you will be responsible for performing the following tasks to the highest standards:-Welcome guests and handle check-in/check-out procedures-Manage room reservations, including modifications and cancellations-Provide information about the hotel, facilities, and nearby attractions-Answer phone calls and coordinate with other...

  • Reservations Manager

    1 week ago

    Bangkok, Bangkok, Thailand HSH Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who supervises the Reservation department and liaises with all other departmental managers, as well as with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques.Work for a prestigious hotel...

  • Reservations Manager

    6 days ago

    Bangkok, Bangkok, Thailand Siam Chaophraya Holdings Company Limited Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who supervises the Reservation department and liaises with all other departmental managers, as well as with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques.Work for a prestigious hotel...

  • Reservation

    2 days ago

    Bangkok, Bangkok, Thailand TCIL CO., LTD Full time

    About the role We are seeking a talented Reservation professional to join our dynamic team at TCIL CO., LTD' in Bangkok. As a Reservation agent, you will be responsible for providing exceptional customer service and efficiently managing hotel reservations. This full-time role is an excellent opportunity to contribute to the success of our hospitality...