Reservations Sales Call Agent

1 day ago

Bangkok, Bangkok, Thailand Starwood Customer Contact Centre (AP) Pte Ltd Full time

Please submit your application on Marriott Career Portal.

POSITION SUMMARY

  • Serve guests from around the world as they embark on their travel journey.
  • Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company.
  • Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.
  • Responsibilities include processing reservation requests and support of basic loyalty and customer care requests.
  • This role will identify guest reservation needs and follow sales techniques to maximize revenue.
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
  • Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

JOB REQUIREMENT

  • Bilingual in Thai & English.
  • Ability to work on rotational shift, including weekends and public holidays.
  • Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 1 year experience in call center or customer service role preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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