Junior Area Manager
2 weeks ago
You are expected to drive end-to-end retail coffee operations to deliver our sales and growth ambitions. We opened our first store in February and will expand rapidly over the course of 5 years. This role requires a candidate who is service-focused, self-driven, and eager to grow. We are looking for talent who has strong ownership and is able to manage a large operations team.
Operations
- Operate and manage multiple store operations for the region.
- Define and drive service excellence in food retail operations to ensure that operations meet internal and external customer satisfaction.
- Drive sales performance of each store under his/her sales area.
- Prepare duty roster, reports at the end of the shift/week, including staff control, food, beverage, cash control and sales.
- Monitor labour (OT hours) and matters including inventory control and conducting daily and monthly stock take.
- Manage documents filing, communicate information from HQ/Marketing to store team.
- Constantly review, evaluate operations/procedures, and suggest improvements to the management.
- Ensure consistent execution of store SOPs to maintain a clean, organised and presentable store.
- Ensure that inhouse control systems/audit requirements are always adhered to.
- Ensure all staff are well briefed on their responsibilities and are constantly given supervision and motivation on all aspects of their work.
- Support the recruitment and selection of employees to the agreed staffing levels by using a cost-effective recruitment methods.
- Provide guidance and direction to staffs, including setting performance standards and monitoring their performance.
- Handle disciplinary issues, conducting annual review and confirmation of staff.
Supply Chain
- Manage supply chain (basic supply planning, procurement & logistics) and collaborate with international team to ensure end-to-end seamless operations.
- Forecast food and beverage consumptions based on historical data and trends to avoid wastages and efficient stock ordering.
Management
- Lead projects necessary in order to meet the company's goals.
- Perform all ad hoc tasks as and when required by the Management.
- Make appropriate decisions in a fast-paced environment and update management team accordingly.
- Other duties to be assigned as needed.
- 3-5 years of experience running Coffee Operations.
- Strong communication skills in Thai and English.
- Proficient in Microsoft office (powerpoint, excel, outlook).
- Self-driven, accountable, and passionate for results.
- Resourceful, energetic, and eager to drive impact.
- Adaptive, innovative, and agile.
- Growth mindset with a shared vision to grow the company.
- Strong business acumen with adept problem-solving skills.
- Inclusive team player in an empowered start-up environment.
- Owns a personal vehicle and holds a valid driver's license.
- Ability to work 6 days per week.
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