Ground Service Supervisor

2 days ago

Bangkok, Bangkok, Thailand MJETS Full time

The Ground Service Supervisor oversees daily ground handling operations to ensure safe, efficient, and compliant services in line with MJets standards and aviation regulations. This role coordinates ground activities, supervises service quality, manages irregular operations, and supports safety, quality, and customer service excellence.

Responsibilities:

  • Verify that all documentation within Operations department is being completed and retained.
  • Resolve and respond to customer request, questions, concerns and/or complaints.
  • Liaise with the concerned division, state agency, safety and security section.
  • Control and support Coordinate with the customers; Coordinate aircraft parking, refueling and Ground Services Equipment staff GSE as applicable
  • Perform other duties and responsibilities as may be assigned.
  • Responsible for ensuring Ground Operations handling are conducted in accordance with applicable regulations and standards of MJets by using standards set out in MJets Manual Suite.
  • Ensure that ground agent are asking the required security and dangerous goods questions.
  • Ensure that all airport activities are conducted in compliance to internal standards and national regulations.
  • Assist to ensuring all facilities and equipment are in a satisfactory operating condition.
  • Assist OJT of new hire employees.
  • Ensure that current regulatory and/or reference manuals are being used and available.
  • Supervise the ground services process; Respond to customer service feedback.
  • Follow designated work procedures to handle general Ground Services by providing efficient safe service.
  • Ensure the services handling with passengers are being handled correctly.
  • Supervise cancelled and delayed flights.
  • Ensure that security control procedures are being maintained to prevent any unauthorized interference.
  • Ramp Coordinator
  • Review and implement corrective actions from the QS program.
  • Conduct and review employee performance reviews.
  • Cooperate with the CAAT and other applicable external organizations regarding MJets safety occurrences and other safety management issues.
  • Support Finance functions (ERP System)
  • Review and implement corrective actions from the QS program

Qualification:

  • Bachelor's degree or higher in Aviation, Business Administration, or a related field.
  • At least 3-5 years of experience in Ground Service Supervisor, Ground Operations or a related field
  • Knowledge of Ground Handling services
  • Good analytical, problem-solving, communication skills, and service-minded.
  • Good team player, fast learning, and hard working.
  • Able to work under pressure, flexible time, and shift working.
  • Proficiency in English; TOEIC score of 650+ is preferred.
  • Proficiency in computer skills.

Remark: This position is exclusively open to Thai nationals.

  • Ground Service Supervisor

    1 day ago

    Bangkok, Bangkok, Thailand MJets Limited Full time

    The Ground Service Supervisor oversees daily ground handling operations to ensure safe, efficient, and compliant services in line with MJets standards and aviation regulations. This role coordinates ground activities, supervises service quality, manages irregular operations, and supports safety, quality, and customer service...

  • Ground Service Agent

    2 days ago

    Bangkok, Bangkok, Thailand MJETS Full time

    The Ground Service Agent is responsible for supporting safe, efficient, and timely ground handling operations in alignment with MJets standards and regulatory requirements. This role ensures that all aspects of aircraft handling on the ground—including ramp operations, customer coordination, and support services.Responsibilities:Responsible for ensuring...

  • Ground Reservation Officer

    2 days ago

    Bangkok, Bangkok, Thailand Travel Technology Services Co., Ltd. Full time

    About the RoleWe are seeking a dedicated and service-minded Ground Reservation Officer (Japanese Speaking Desk) to join our dynamic team. In this role, you will be responsible for handling travel reservations, coordinating with suppliers, and providing on-site customer service to ensure an exceptional travel experience for our clients.Key...

  • Guest Service Supervisor

    2 days ago

    Bangkok, Bangkok, Thailand AVANI Hotels & Resorts Full time

    Minimum of one-year prior experience as a Guest Service Supervisor.Excellent English communication skills (both verbal and written) / additional languages are a plus.Professional appearance and demeanor.Strong interpersonal and customer service skills with a guest-focused mindset.Ability to handle guest complaints and resolve issues professionally.Job skills...

  • Customer Service Ambassador

    2 days ago

    Bangkok, Bangkok, Thailand Central Group (Central Pattana Public Company Limited) Full time

    Key Responsibilities1. Frontline Customer AssistanceGreet visitors warmly and provide courteous, professional service.Handle enquiries in person, via phone, and through digital channels.Provide accurate information on store locations, promotions, events, and mall facilities.Assist visitors with special needs (wheelchair, stroller, guidance support).2....

  • Shopee's Future Operations Leaders Program

    2 days ago

    Bangkok, Bangkok, Thailand Shopee (Thailand) co., Ltd. Full time

    Rotate through Warehouse, Sorting Centre, and Hub Operations nationwideExpect to be physically on-site, observing live processes, troubleshooting issues, and improving workflows.Identify operational gaps and propose data-backed solutions to increase efficiency, reduce errors, and enhance customer experience.Drive process improvement initiatives directly on...

  • s Future Operations Leaders Program

    2 days ago

    Bangkok, Bangkok, Thailand Shopee Full time

    About The TeamAbout the ProgramShopee's Future Operations Leaders Program (FLP) is a 1.5-year accelerated development program designed to groom the next generation of leaders for our SCommerce (Fulfillment) and SPX Express (Logistics) operations.FLP is highly hands-on and places you directly on the ground—inside our warehouses, sorting centres, and hubs...

  • After Sales Service Engineer

    2 days ago

    Bangkok, Bangkok, Thailand Dextra Group Full time

    AFS Engineer main duties are as below:Ensure Commissioning / decommissioning for all DEXTRA equipment:Ensure the Installation & commissioning of the equipment for all the countries / project's site.Coordinate with Customers the audit information neededEnsure the availability of Documentation for all DEXTRA equipment:Make available ground floor all the...

  • Guest Services Assistant

    1 day ago

    Bangkok, Bangkok, Thailand AirAsia Full time

    Job DescriptionOVERVIEW:Location: BKK - Suvarnabhumi International AirportDepartment: Guest Services DepartmentEntity: TAA Thai AirAsiaStatus: Full-time JOB DESCRIPTION: YOUR ROLE AS A: Guest Services AssistantThe Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations. WHAT YOU'LL...

  • Guest Services Assistant

    2 days ago

    Bangkok, Bangkok, Thailand AirAsia Full time

    Job DescriptionOVERVIEW:Location: BKK - Suvarnabhumi International AirportDepartment: Guest Services DepartmentEntity: TAA Thai AirAsiaStatus: Full-timeJOB DESCRIPTION:YOUR ROLE AS A: Guest Services AssistantThe Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.WHAT YOU'LL...