Customer Support Engineer(Thailand)
2 weeks ago
Main Job Responsibilities:
Customer Support - 50%
- Provide on-site and remote technical support to customers, system integrators, and distributors on product installation, troubleshooting, maintenance, and upgrades
- Conduct product training and technical workshops to customers and partners
- Assist with robot programming, application development, and integration with robotics accessories (e.g., vision systems, grippers)
- Work closely with the HQ technical team to resolve complex issues and escalate when necessary
- Maintain accurate service records, reports, and documentation
Sales Support – 50%
- Collaborate with the sales team to provide technical pre-sales support, including application evaluation, product demonstration, and feasibility studies
- Attend customer meetings, exhibitions, seminars, and industry events to represent the company's technology and solutions
- Support marketing activities such as seminars, exhibitions, and customer roadshows
Job Requirements:
- Bachelor's degree or above in Mechatronics, Electrical Engineering, Automation, Robotics, or a related field
- 1–3 years of experience in customer service engineering, technical sales support, or system integration
- Hands-on experience with PLCs, robot arms, or industrial automation systems is a strong advantage
- Strong communication and interpersonal skills with a customer-oriented mindset
- Able to work independently, manage time efficiently, and travel within Thailand when required
- Proficient in Thai and English
What We Offer:
- Competitive salary and performance-based bonuses
- Opportunities for training and development in China and regionally
- Career growth within a fast-expanding international robotics company
- Supportive and collaborative team culture
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