Technical Customer Support

1 week ago

Bangkok, Bangkok, Thailand SYNTEGON Full time

Company Description

We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.

We are expanding our sales-team in Asia Pacific. The growing business and additional responsibilities require an extended team of motivated and experienced sales colleagues. In this role, you will interact daily with colleagues from various countries.

Customer satisfaction is our key goal in our work and the basis for our growth.

Job Description

  • Part identification to support Spare part business for Legacy equipment
  • Support on Part clarification with COCs / ESCs
  • Support on PLC software programming for Legacy equipment
  • Design of machine Modernization and upgrading projects (CAD, BOMs, Components research etc.) based on Market requirement for Legacy equipment
  • Prepare Modernization quotations to support Area Sales Manager Modernization business
  • Maintain documentation (modernization BOMs, installed machine BOMs, user manuals, internal technical document etc.)
  • Define economical recommendation / alternative solution for obsolete parts.
  • Customer visits are sometimes required to assist Area Sales Managers in negotiation with customers and present solutions.

Qualifications

  • Bachelor's degree in engineering or related fields
  • 2–3 years of experience in sales support, field service engineering, or operations within a manufacturing or service environment
  • Project management experience is an advantage
  • Proficient in MS Office and CRM; experience with SAP is preferred
  • Good command of English, both spoken and written
  • Hands-on, detail-oriented, with strong analytical skills
  • Excellent communication and interpersonal abilities
  • Ability to work independently and lead cross-functional teams

  • Technical Customer Support

    1 week ago

    Bangkok, Bangkok, Thailand SYNTEGON Full time

    Company Description We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that...

  • Customer Technical Support

    2 weeks ago

    Bangkok, Bangkok, Thailand QRS Global Full time

    Location:Bangkok, Thailand (On-site / Hybrid)Company:QRS GlobalQRS Global, a trusted Forex broker and investment education institute, is looking for an experienced Customer Support & Technical Support Officer to join our growing team.Key ResponsibilitiesProvide professional support to clients regarding account setup, deposits, withdrawals, and trading...

  • Technical Support

    5 days ago

    Bangkok, Bangkok, Thailand PRTR Group Public Company Limited Full time

    More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...

  • Customer Support Engineer(Thailand)

    2 weeks ago

    Bangkok, Bangkok, Thailand JAKA Robotics Full time ฿900,000 - ฿1,200,000 per year

    Main Job Responsibilities:Customer Support - 50%Provide on-site and remote technical support to customers, system integrators, and distributors on product installation, troubleshooting, maintenance, and upgradesConduct product training and technical workshops to customers and partnersAssist with robot programming, application development, and integration...

  • Technical Support Engineer

    1 week ago

    Bangkok, Bangkok, Thailand Vitrox Corporation Berhad Full time

    Bangkok, ThailandJob DescriptionViTrox is a design and manufacturing company that powers machine vision solutions for semiconductor and electronics packaging companies. From digitising manufacturing processes to scanning product defects, our products perform reliably at higher speeds and with greater precision.Now, as a company with an extensive customer...

  • Technical Support Engineer

    2 weeks ago

    Bangkok, Bangkok, Thailand Nova Buildings Group Full time $50,000 - $100,000 per year

    Company DescriptionNova Buildings Group is a leading manufacturer of structural steel, providing precision pre-engineered buildings and prefabricated building designs. Headquartered in Singapore, with a regional hub in Vietnam, and a presence in Indonesia, Malaysia, Thailand, and Vietnam. The company brings sustainable and innovative solutions to address...

  • Pre-Sales Engineer/Technical Support

    1 week ago

    Bangkok, Bangkok, Thailand PASONA RECRUITMENT (THAILAND) CO., LTD. Full time

    *Must possess a valid driving license, own a personal vehicle, and be willing to travel to upcountry customer sites.*Product : Chemical/Polymer/Plastic relatedQualifications required:Bachelor's degree (or higher) in Chemical Engineering, Polymer/Plastic Engineering, or Material Science.3–5 years of experience in the chemical, polymer, or plastics...

  • Customer Success and Support Specialist

    1 week ago

    Bangkok, Bangkok, Thailand Venture Smarter Full time

    The Role: Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support Specialist. In this role, you'll ensure our clients have the best possible experience with our products and services, provide expert support, and build lasting relationships.Location: RemoteMonthly Salary: $5,500Key...

  • Technical Support Engineer

    2 weeks ago

    Bangkok, Bangkok, Thailand Fundraise Up Full time $1,700 - $1,900

    HighlightsBase Salary: $1,700 - $1,900Location: ThailandStock optionsLanguages: Fluent in Russian and English Select your preferred shift (EST): 6pm–3am.About Fundraise UpWe're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of...

  • Customer Support Executive

    2 weeks ago

    Bangkok, Bangkok, Thailand Manatal Co LTD Full time ฿750,000 - ฿1,200,000 per year

    Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries. Our goal is to transform the entire hiring process by making it...